Deputy Clerk I Treasurer's Office

Isle of Wight County, VA; Windsor (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Isle of Wight County, VA is seeking a Deputy Clerk I to provide essential clerical support for the Treasurer’s Office, including processing payments, taxes, licenses, and related documents. The role requires attention to detail and adherence to established procedures in a county setting.

The position involves handling inquiries, balancing daily receipts, and assisting with tax bills and mailings, with safety policies in place and opportunities for additional duties as assigned.

Qualifications

• High School Diploma or equivalent is required.
• Related college coursework or prior customer service experience is preferred.
• Experience with clerical duties and handling payments is desirable.

Responsibilities

• Provide clerical support for the Treasurer’s Office within defined procedures and timeframes.
• Answer phone calls, respond to inquiries, and direct issues to appropriate staff.
• Assist with taxes, licenses, permits, and other payments and ensure accurate processing.
• Receive and process money, balance daily receipts, and prepare deposits.
• Prepare tax bills, reports, and mailings; maintain license and audit records.
• Observe safety policies and perform duties in a county office environment.
• Perform additional duties as assigned.

Skills

Customer service

Clerical support

Cash handling

Billing

Education

High School Diploma or equivalent

Tools

Tax software

Billing systems

Job description

The Deputy Clerk I performs a variety of clerical support work for the Treasurer’s Office in one or more of the following areas: personal property, income tax, real estate, animal licensing, general billing, tax software support and general office operations.

• Provides clerical support for the department; processes a variety of documentation associated with department operations within designated timeframes and per established procedures; receives and responds to inquiries; composes and types correspondence; types materials from draft and/or handwritten copies; processes outgoing mail.

• Answers incoming telephone calls; provides information and assistance; records/relays messages or directs calls to appropriate personnel; initiates and returns calls as necessary.

• Performs customer service functions; provides assistance and information related to taxes, accounts, services, fees, payments, procedures, documentation, or other issues; researches account problems and ensures payments are credited to proper accounts; assists attorneys, paralegals, and title companies in researching accounts; responds to routine questions/complaints and initiates problem resolution.

• Receives money in payment of personal property taxes, real estate taxes, business licenses, building permits, county publications, maps, or other fees/services; calculates taxes, penalties, and interest; processes and records transactions; balances daily receipts with monies collected; endorses checks and prepares revenues for deposit; records overpayment refunds and mails refund checks with correspondence.

• Processes monies received from other county departments; compares payments with statements and identifies discrepancies.

• Generates printed tapes of monies/checks for bank deposits; balances cash drawers; provides deposits and cash drawer reports to appropriate personnel; researches cash drawer shortages, overages or other discrepancies.

• Issues animal license tags, and commercial business licenses; collects payments and issues receipts; maintains records for animal tags, maintains records for false alarms and rollback taxes; prepares daily balancing reports.

• Prepares tax bills for mailing; assists in processing address changes and posting credits to real estate tax bills; prepares delinquent real estate tax bills for mailings; and pet license applications for mailings. Processes letters for insufficient payment on accounts.

• Prepares or completes various forms, reports, correspondence, receipts, bills/statements, insufficient payment notices, delinquent notices, animal tag reports, false alarms, processes mortgage company accounts, credit letters, state income tax letters, or other documents.

• Observe all approved safety and health policies and procedures pertaining to his/her work activities and perform all work tasks in a safe and healthy manner in accordance with County policy.
• Observes all approved safety and health policies and procedures pertaining to an employee’s work activities and performs all work tasks in a safe and healthy manner in accordance with County policy.
• Performs other assigned duties.

PHYSICAL DEMANDS:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Requires the use of fingers, grasping, handling, hearing, kneeling, lifting, mental acuity, reaching, repetitive motion, speaking, talking, visual acuity, and walking.

• High School Diploma or equivalent;

• Related college classwork or previous customer service work experience.

Please Note: All County employees may be required to report to serve our customers during emergency conditions. While some will perform their regular duties, others may be assigned to report at a different time and location and to perform different duties from their regular jobs. Employees will either be deemed essential personnel and provide services that must continue regardless of or pursuant to a state of emergency or will be deemed nonessential personnel that will be required to report to work in an emergency if they receive an assignment to shelter duty or other duty.