Deputy Clerk I

Bell County, Texas; Belton (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

ADA accommodations

Job summary

Bell County, Texas is seeking a clerical/administrative professional to handle high-level customer service, billing inquiries, and processing of permits and licenses.

The role involves answering phones, data entry, mail handling, and maintaining department records, with emphasis on accuracy and discretion in handling sensitive information.

Qualifications

• Requires High school diploma or GED; supplemented by six (6) months of clerical or administrative support experience; or any equivalent combination of education, training, and experience.

Responsibilities

• Provides high-level customer service for complex billing issues and service complaints.
• Responds to inquiries from the public and departments with policy guidance.
• Receives payments for permits, licenses, and registrations.
• Answers phones and directs callers to staff as appropriate.
• Maintains mail, inventories, and department records.
• Enters information into department programs and databases.
• Reviews applications to verify accuracy and completeness.
• Performs related duties as required.

Skills

Customer service

Clerical skills

Data entry

Education

High school diploma or GED

Tools

Databases

Data entry software

Job description

Come work at a place where we strive to promote and create a safe community. We take pride in living and working in Central Texas and are looking for exceptional talent to join our team.

Job Description:

• Provides high-level customer service; assists customers with complex billing issues, service complaints, account discrepancies and payment installment arrangements.
• Responds to inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Receives payments for permits and/or licenses such as vehicle titles and registrations, business licenses, etc.
• Answers office telephones; provides assistance, requested documents and information; refers callers to other staff members as appropriate; and takes messages.
• Receives, dates, and distributes incoming mail.
• Maintains assigned inventories.
• Enters information into department programs and databases.
• Maintains department/program references such as vendor lists, Code books, training manuals, standard operating procedures, and mailing lists.
• Prepares folders; maintains files of department correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other departments as necessary to complete department records/files.
• Reviews applications and other pertinent information in order to verify accuracy and completeness of information and process applications for prospective applicants.
• Performs related work as required.

Minimum Education and Experience Requirements:

Requires High school diploma or GED; supplemented by six (6) months of clerical or administrative support experience; or any equivalent combination of education, training, and experience.

Physical Demands:

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment):

None.

Special Certifications and Licenses:

Must possess and maintain a valid state driver’s license with an acceptable driving history. Must be able to read, write, and speak the English language.

Americans with Disabilities Act Compliance Bell County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Additional Qualifications: Proposed Compensation: $18.98 - $18.98 Additional Recruiting Instruction: Bell County reserves the right to close or extend any job posting at any time, regardless of the posted closing date.

Bell County is an Equal Opportunity Employer, please see our EEO policy located at the Historic Courthouse, 3rd Floor, in downtown Belton.

Mission Statement.

The government of Bell County, Texas exists to promote and sustain a superior quality of life in Central Texas. In partnership with our communities and citizens, we pledge to deliver cost-effective services in a personal, responsive, and innovative manner .

The Government of Bell County Values:

• Public Safety for all citizens
• Responsibility and accountability
• People as our most important resource
• Achievement of positive solutions to every problem
• Positive liaisons with local government organizations
• A county that is renowned for its beauty and cleanliness
• Taking pride and achieving the highest quality in all we do
• An open, accessible government, where citizen involvement is vital
• Fairness, integrity, and trust as essential qualities of ethical governance
• Encouragement of progressive thinking through employee involvement and teamwork
• Citizens as customers, deserving the highest quality of services delivered by a local government.

Learn more about Bell County