Dept Assistant | Behavioral Health Resource Center | PRN | Variable

UF Health; St. Augustine South (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

UF Health is seeking a BHRC Assistant to provide clerical and administrative support in a hospital setting. The role requires greeting patients, handling inquiries, managing front desk operations, cash handling, and assisting with admissions and documentation.

Preferred candidates will have a High School Diploma, 0–1 years of clerical experience, and certifications including BLS and NAPPI, with Level 2 Background Check required within hiring timelines.

Qualifications

• High School Diploma or equivalent is required.
• 1 year of clerical experience preferred.
• BLS, NAPPI (WELLE) certification, and Level 2 Background Check are required or preferred.

Responsibilities

• Greets patients and visitors in person or on the telephone; answers inquiries and maintains the front desk flow.
• Handles admissions, discharges, and patient transfers as needed, and supports documentation and record keeping.
• Performs cashier functions, processes payments, and logs financial activity daily.
• Collects demographic and financial information, verifies insurance and ID cards, and manages medical records and scheduling information.
• Performs clerical duties related to operations, data entry, billing for insurance, and contract reporting.
• Supports BHRC staff and Practice Manager with daily administrative tasks and office operations.

Skills

Customer service

Reception duties

Communication

Cash handling

Education

High School Diploma/Equivalent

Job description

Overview

The BHRC Assistant provides clerical and administrative support in the BHRC setting to facilitate optimal operationalflow. This position requires excellent customer service and communication skills while working directly with patients and professional staff.

Responsibilities

• Greets patients and visitors in person or on the telephone; answering or referring inquiries; keeps patient appointmentson schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays; comforts patients by anticipating patients' anxieties; answering patients' questions; maintains the reception area; ensures availability of treatment information by filing and retrieving patient records.
• Interprets hospital policies to visitors or staff and communicates appropriately using good "guest relations" skills.
• Obtains complete demographic information; obtains accurate information regarding financial status and/or Insurance, notating the appropriate Subscriber and Guarantor; obtains copies of insurance and ID cards; maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Performs cashier functions such as issuing receipts for payments and obtaining electronic authorizations for credit card payments; responsible for turning in all receipts and payments/cash daily by shifts end along with logging petty cash with a team member per shift (start-end person).
• Assist with admissions, discharges, and transferring of patients to alternate levels of care, performs clerical duties as needed to include, record requests, faxing clinical information to car providers for continuity of care.
• Assists the duties of the BH OP Practice Financial Specialist, under the supervision of the Practice Manager.
• Completes data entry, billing for insurance purposes, manage data collection necessary for contract reporting including performance, service, and demographic data
• Completes clerical duties related to operation and record management of the BHRC documentation.
• Performs all other duties as assigned by management within job scope.

Qualifications

Education / Training

• High School Diploma/Equivalent

Experience Requirements

• 0 - 1 Clerical/Administrative

Preferences

1 year of Clerical experience preferred.

Certificates/Licenses/Registration

• Basic Life Support (BLS)
• NAPPI (WELLE) Certification
• Level 2 Background Check

Additional Information

BLS, provided by American Heart Association (AHA), required within 30 days of hire.

Completion of NAPPI training (Non-Abusive Psychological and Physical Intervention) within 90 days of employment; annual certification required thereafter.

Level 2 Background Check required upon hire.