Depot Repair Technician II

Thermo Fisher Scientific Inc.; Tewksbury (MA); On-site; USD 40,000 - 70,000; Part time

Job summary

An innovative organization is seeking a Depot Repair Technician II to join their team. In this role, you will be responsible for diagnosing and repairing analytical instruments while ensuring adherence to safety and quality standards. You will work collaboratively in a team-oriented environment, engaging with various departments to enhance customer satisfaction. This position offers a chance to contribute to meaningful work that impacts global health and safety. If you are detail-oriented and have a background in electronics, this could be the perfect opportunity for you to grow your career in a dynamic and supportive setting.

Benefits

Annual Incentive Plan Bonus

Healthcare Benefits

Employee Benefits

Career Development Opportunities

Qualifications

• 1-3 years experience in a related field with electronics background.
• High School Diploma or GED required; Chemistry Degree a plus.

Responsibilities

• Diagnose and repair handheld XRF instruments and in-process units.
• Train fellow Depot technicians and prioritize repairs.

Skills

Communication Skills

Attention to Detail

Electronics Background

Ability to Follow Instructions

Customer Relations Management

Education

High School Diploma or GED

Chemistry Degree

Tools

Salesforce

Microsoft Office

MRP System

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Division Specific Information

The Chemical Analysis Division (CAD) provides a diverse mix of analytical instruments and associated services to a broad range of end user markets including Safety & Security, Environmental, Food Safety, Energy, Mining, Life Science Manufacturing and Recycling, to name a few. Its instruments are deployed in the field and on the line, in challenging environments where customers put a premium on robustness, reliability and ease of use. They allow them to make decisions where they operate and streamline their businesses. CAD is a complex division with a global footprint, broad product portfolio and diverse customer base.

Position Location: Tewksbury, MA
Day/Shift Part time: Day Shift

Discover Impactful Work

The Depot Repair Technician II is responsible for extensive internal contact with Tech Support, Calibration lab, and Engine repair lab. Duties include providing order preparation, tracking parts usage in Salesforce and Intuitive SW, prioritizing open orders, and addressing parts shortages. Repair units and work closely in a team-oriented environment on a regular basis.

Primary Responsibilities:

1. Diagnose and repair handheld XRF instruments, and in-process units.
2. Provide detailed corrective actions for repair.
3. Train fellow Depot technicians.
4. Help prioritize repairs with Team lead.
5. Cross train on calibration process.
6. Meet daily and weekly repair targets (critical metric).
7. Keep accurate and ISO audit-able records of product repairs, test results and other data.
8. Carry out Personal Protective Equipment (PPE) requirements of the job function.
9. Carry out ISO9000 requirements including ESD, work area cleanliness, maintenance and calibration of equipment and work instruction adherence.
10. Attend daily team stand-up meetings.
11. Build working relationships with co-workers, including employees in other departments (engineering, materials, etc.).
12. Perform transactions in MRP system.
13. Maintain a safe working environment, following established 5S procedures.
14. Troubleshoot failure modes as part of their own processes.
15. Responsible for processing work orders for the manufacture of components.
16. Component soldering a plus.
17. 5S practices.
18. ESD environment.
19. Computer knowledge a requirement.

Required Qualifications:

1. Minimum High School Diploma or GED required.
2. Chemistry Degree a plus.
3. 1-3+ years experience in a related field.
4. Electronics background.

Preferred Qualifications:

1. Excellent written and oral communication skills.
2. Understanding of Data Entry and Customer Relations Management (CRM) systems.
3. Proficient with Microsoft Office including Word, Excel, PowerPoint.
4. Proficient with Salesforce.
5. Desire to work in a Service environment and provide customer happiness.
6. Detail oriented and ability to practice work safety.
7. Get information needed to do the job.
8. Meet or exceed quality and quantity standards.
9. Keep work area clean and orderly.

Knowledge, Skills & Abilities:

1. Ability to follow work instructions and procedures and to use test equipment as needed.
2. Good communication and social skills.
3. Strong written English skills.
4. Show ability to work with small parts under microscope using tweezers and other small tools.
5. Operation of test systems (hardware and software).
6. Participate as a key member of the Depot Service team.
7. Work across departments to ensure customer satisfaction.
8. Communicate feedback to Tech Support on repair status changes, revised quotes, parts delay, and approvals from customers.
9. Achieve fundamental knowledge of service product offerings.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.