Deposits Operations Lead - Team Coach & Process Optimizer

Fifth Third; Cincinnati, Northern (OH, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Depositor Services Operations Team Lead at Fifth Third Bank in Cincinnati, OH leads the Adjustments, Recon and Processing, Fulfillment and CD/IRA teams to meet daily, weekly, and monthly goals.

The role requires SME-level knowledge, training coordination, and risk-aware problem solving to resolve escalations while maintaining customer service excellence.

Expect strong systems skills (Raft, ACE, Mobius, Document Direct) and solid communication across teams and regulators as needed.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Minimum 4 years of banking day 2 operations experience.
• Strong verbal and written communication skills.
• Proficiency with bank operating systems and MS Office.

Responsibilities

• Manage productivity and workflow to achieve daily, weekly and monthly production goals.
• Reconcile internal accounts, resolve outages, provide systems training, and maintain procedures.
• Coach staff and support performance appraisals and disciplinary actions.
• Develop and maintain procedural manuals and quality metrics; handle escalated issues.

Skills

Banking operations

People leadership

Customer service

Communication

Process improvement

Education

Bachelor's degree or equivalent work experience

Tools

Raft

ACE

Mobius

Document Direct

Image Archive

Frontier

Job description

Depositor Services Operations Team Lead at Fifth Third Bank in Cincinnati, OH leads the Adjustments, Recon and Processing, Fulfillment and CD/IRA teams to meet daily, weekly, and monthly goals.

The role requires SME-level knowledge, training coordination, and risk-aware problem solving to resolve escalations while maintaining customer service excellence.

Expect strong systems skills (Raft, ACE, Mobius, Document Direct) and solid communication across teams and regulators as needed.