Client Protection & Recovery Specialist

The Bank of Tampa; Tampa (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

The Bank of Tampa is seeking a Client Protection and Recovery Specialist to monitor alerts, investigate suspected fraud, and support clients impacted by fraud. You will protect client assets, document activity, and coordinate with operations and legal teams.

You'll use systems such as Centrix DTS, Sentinel, Verafin, and Abrigo, maintain confidentiality, and ensure timely response and resolution while upholding regulatory requirements.

Qualifications

• 1 year of experience in fraud investigation, financial crimes, risk management or bank operations OR a 2-year degree preferably with a business or finance focus with equivalent combination of education/experience
• Ability to learn and maintain in-depth knowledge on all applicable services, products and applications
• Familiarity with fraud prevention tools and techniques
• Strong interpersonal communication skills, both verbal and written
• Proficient in Microsoft Office Suite

Responsibilities

• Reviews daily alerts from Sentinel (Q2), Verafin, and Abrigo to identify potential check, ACH, wire, card, or digital fraud.
• Investigates flagged transactions, determines legitimacy, and takes action (restrict, hold, or elevate).
• Creates and manages fraud cases, documenting all client contact, evidence, and resolution steps.
• Contacts clients to verify activity, collect affidavits, and provide education on prevention and recovery procedures.
• Coordinates account freezes and re-establishment of accounts and services with Deposit & Payment Operations and Treasury Services.
• Collaborates with Legal and FIU on recovery efforts, claim letters, and law enforcement coordination.
• Tracks and updates fraud losses, recoveries, and timelines.
• Maintain confidentiality and comply with all internal policies and regulations (Reg E, Reg CC, BSA, OFAC).

Skills

Fraud investigation

Financial crimes awareness

Risk management

Bank operations

Interpersonal communication

Microsoft Office proficiency

Education

2-year degree (business or finance)

Tools

Verafin

Abrigo

Navigator

Centrix

Fiserv Premier

Job description

The Client Protection and Recovery Specialist supports the Client Protection & Recovery team by monitoring alerts, investigating suspected fraud, and providing direct support to clients impacted by fraud. This role will be responsible for protecting client assets, documenting all activity, and ensuring timely response and resolution using systems including Centrix DTS, Sentinel, Verafin, and Abrigo. This role requires a strong commitment to client service, attention to detail, and the ability to navigate complex situations with professionalism and discretion.

Primary Duties and Responsibilities

• Reviews daily alerts from Sentinel (Q2), Verafin, and Abrigo to identify potential check, ACH, wire, card, or digital fraud.


• Investigates flagged transactions, determines legitimacy, and takes action (restrict, hold, or elevate).


• Creates and manages fraud cases, documenting all client contact, evidence, and resolution steps.


• Contacts clients to verify activity, collect affidavits, and provide education on prevention and recovery procedures.


• Coordinates account freezes and re-establishment of accounts and services with Deposit & Payment Operations and Treasury Services.


• Collaborates with Legal and FIU on recovery efforts, claim letters, and law enforcement coordination.


• Tracks and updates fraud losses, recoveries, and timelines.


• Maintain confidentiality and comply with all internal policies and regulations (Reg E, Reg CC, BSA, OFAC).

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Minimum Qualifications

• 1 year of experience in fraud investigation, financial crimes, risk management or bank operations OR a 2-year degree preferably with a business or finance focus with equivalent combination of education/experience


• Ability to learn and maintain in-depth knowledge on all applicable services, products and applications


• Familiarity with fraud prevention tools and techniques


• Strong interpersonal communication skills, both verbal and written


• Proficient in Microsoft Office Suite

Preferred Qualifications

• Working knowledge of Verafin, Abrigo, Navigator, Centrix,


• Understanding of operational fraud across various payment rails (check, wire, ach, card, etc.)


• Experience with Fiserv Premier software systems

Our Way

Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work

Make a meaningful difference in our community through our service and financial support

Maintain asafe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators

You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:

• Eligibility for health, dental, vision, life and disability insurance coverages


• Retirement Plan - 401k with matching


• ESOP- Employee Stock Ownership Plan


• Time away from work - vacation time, sick time and holidays


• Paid parental leave


• Tuition Assistance

THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER