Member Service Hybrid Agent (Gainesville)

Delta-Community-Credit-Union; Atlanta (GA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401(k) Plan with Company Match

Paid Vacation, Holidays and Personal H

Long Term Disability

Employee Assistance Program

Pre-tax Health Spending Accounts

Benefit Choice Program

Health Reward Dollars

Discount on Gym Reimbursement and IDT

Legal Services

Job summary

Delta Community Credit Union is seeking a Member Service Hybrid Agent in Gainesville to balance teller duties with member services and to provide superior support to members in a fast-paced environment.

The role requires strong customer service, product knowledge, and the ability to educate members on digital banking solutions while promoting cross-sell opportunities. This position supports multiple branch offices in the Atlanta area and offers full-time hours.

Qualifications

• High School Diploma or equivalent.
• 1+ years’ customer service and/or sales experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• Comfortable working with little to no supervision in a fast-paced environment.
• Must be able to sit/stand approximately 8 hours a day.
• Must be flexible in relieving multiple branch offices and willing to work Saturdays.
• Complies with all Credit Union policies and procedures including BSA regulations.

Responsibilities

• Handle account entries with a high level of accuracy to maintain the credit union’s image.
• Provide superior service to members and guest members.
• Educate members on digital solutions (mobile, online, Zelle, ATM).
• Identify financial needs and promote, refer, and cross-sell products with integrity.
• Process consumer loan applications and supporting documents.
• Open, close, and maintain member accounts.
• Identify and report suspicious activity and fraud.
• Serve as a Notary Public as directed by management.
• Balance cash drawer and ensure security of cash and documents.
• Cover concierge desk duties as assigned by management.
• Assist management with daily opening and closing tasks.
• Flexible in daily work schedule across the Atlanta area.

Skills

Customer service

Sales experience

Communication skills

Mathematical calculations

Bilingual Spanish (preferred)

Education

High School Diploma or equivalent

Associate's degree in Finance

Notary Public certification

Tools

Symitar

Job description

United States

Position

Member Service Hybrid Agent (Gainesville)
Job Code-5393
Branch Delivery Gainesville
Onsite
Full Time

The Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role. Watch the videos below to learn more.

Job Description

Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.

Essential Functions

• Ensure that Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy.
• Provide superior service to members and guest members.
• Must be detailed oriented.
• Possess strong interpersonal and communication skills.
• Must have strong organizational and time management skills.
• Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier.
• Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity.
• Respond and resolve concerns by partnering with the members.
• Process consumer loan applications, including reviewing, analyzing applications, and supporting documents.
• Open, close, and perform maintenance on member accounts.
• Must possess general knowledge of IRA and HSA contributions and distributions.
• Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud.
• Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID.
• Serve as a Notary Public, as directed by management.
• May be responsible for daily branch balance reporting.
• Maintain dual control protocols where directed by credit union policy.
• Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks.
• Assist management with daily opening and closing operational duties.
• Cover concierge desk duties, as assigned by management.
• Process and balance various types of monetary transactions including deposits, withdrawals, loan payments, cash checks and cash advances.
• Maintain security of cash drawer, negotiable instruments, and credit union documents to ensure confidentiality of members’ accounts to protect members and Delta Community Credit Union.
• Complete Shared Branching deposits, withdrawals, loan payments and mortgage payments.
• Scan checks and negotiable instruments for processing and negotiation, as assigned by management.
• Meet balancing standards consistently.
• Maintain high level of accuracy and security.
• Develop and maintain credit union relationships.
• Demonstrate knowledge of Delta Community Credit Union products and services.
• Flexible in daily work schedule and relieving multiple branch offices in the Atlanta area.

Other

• This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
• This job description is subject to change at any time.

Job Qualifications

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Required Minimum Qualifications

• High School Diploma or equivalent.
• 1+ years’ customer service and/or sales experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• Comfortable working with little to no supervision in a fast-paced environment.
• Must be able to sit/stand approximately 8 hours a day.
• Must be flexible in relieving multiple branch offices and willing to work Saturdays.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.

Preferred Qualifications

• Associate's degree in Finance or related field.
• 1+ years’ Teller experience.
• 1+ years’ credit union or financial services experience.
• 1+ years’ loan experience.
• Notary Public certification
• Bilingual Spanish Speaking.
• Symitar experience.
• Knowledge of Delta Community Credit Union policies and procedures.

Employee benefits include

• Medical, Dental and Vision Coverage
• Basic Life and Accidental Death &Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
• Supplemental Insurance or Voluntary Insurance
• 401(k) Plan with Company Match
• Vacation, Holidays and Personal Time Off
• Paid Maternity and Paternity Leave
• Pre-tax Health and Dependent Care Spending Accounts
• Benefit Choice Program
• Health Reward Dollars
• Discount on Gym Reimbursement and Identity Theft Programs
• Legal Services