Deposit Operations Specialist - Back-Office Expert

Central Pacific Bank; Honolulu (HI); On-site; USD 40,000 - 63,000; Full time

Job summary

Central Pacific Bank in Honolulu, HI is seeking an ICP Support specialist for full-time back-office operations. You will perform deposit product maintenance, monetary processing, and ACH processing under supervision, with emphasis on accuracy and customer service.

Minimum qualifications include a high school diploma and 1–4 years of banking operation experience depending on level. This role supports branches and departments, uses standard office equipment, and requires clear communication; the

Qualifications

• High School Diploma or GED equivalency required.
• 1+ years of banking operation experience for Specialist I.
• 2+ years banking operation experience for Specialist II.
• 3+ years banking operation experience for Specialist III.
• 4+ years banking operation experience for Senior Specialist.

Responsibilities

• Perform day-to-day back-office operations, including deposit product maintenance, monetary processing, return items, compliance related items, lockbox, micrographics, legal processing, and ACH processing. Able to research and resolve back-office operational problems with little or no assistance.
• Assist with monitoring and coordinating all processes related to deposit operations processing. Communicate and follow-up with all department related initiatives as directed by supervisors and/or managers. Assist with resolving internal and external customer problems and complaints with the highest quality of customer service.
• Responsible for maintaining individual KPI logs. Provides input on procedure updates as required. Researches and resolves deposit operations issues.
• Knowledge of compliance with the state and federal laws, rules, and regulations, and the bank's policies and procedures, and related requirements.

Education

High School Diploma or GED equivalency

Job description

Central Pacific Bank in Honolulu, HI is seeking an ICP Support specialist for full-time back-office operations. You will perform deposit product maintenance, monetary processing, and ACH processing under supervision, with emphasis on accuracy and customer service.

Minimum qualifications include a high school diploma and 1–4 years of banking operation experience depending on level. This role supports branches and departments, uses standard office equipment, and requires clear communication; the