Deposit Operations Specialist

Socket.dev; Tigard (OR); On-site; USD 48,000 - 62,000; Full time

Job summary

Unitus Community Credit Union in Tigard, OR seeks a Deposit Operations Specialist to provide procedural, technical, and operational support to internal customers and members. The role emphasizes accurate data entry and timely processing of deposits across channels.

You will handle ACH, wires, account corrections, and related tasks, while assisting members by phone, email, chat and mail to resolve inquiries and clarify procedures.

Qualifications

• Two years of related experience in financial services with deposit accounts.
• Knowledge of retail banking regulations (Reg CC, Reg E, BSA, Reg DD) and account ownerships.
• Branch or operations experience preferred.

Responsibilities

• Perform data entry and processing for ACH, wires, and other deposit operations.
• Provide support to internal customers and members via phone, email, chat and mail.
• Routinely perform account research and maintenance tasks.
• Identify and implement process improvements and lead department initiatives.
• Develop internal communications such as procedures and staff bulletins.

Skills

Data entry

Customer service

Regulatory knowledge

Deposit accounts knowledge

Multichannel support

Education

High School Diploma or equivalent

Associate degree preferred

Job description

At Unitus, each employee has an opportunity to make a difference for our members. The Deposit Operations Specialist is responsible for providing procedural, technical, and operational support to internal customers and members. In this role, the Deposit Operations Specialist supports our commitment for unparalleled service – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.

This position is based at the Unitus Business Center in Tigard.

Primary duties:

• Perform a variety of data entry and processing activities ensuring accuracy and timeliness in critical Credit Union functions that may include, but are not limited to: ACH, legal processes, account corrections, wires, returned deposited items, IRAs, share drafts, account escheatment, tax reporting, and a variety of other standard deposit operations support tasks.
• Provide support to both internal customers and external members via phone, email, chat and mail in complex account inquiries and procedural clarifications.
• Routinely perform account research to respond to inquiries and perform miscellaneous file and account maintenance tasks.
• Identify and implement process improvements and support or lead department and credit union project initiatives as requested.
• Develop and write internal communications that include but are not limited to operations procedures, staff bulletins, procedure manuals, and member communication.

As an ideal candidate, you will have:

• High School Diploma or equivalent certificate.
• A minimum of two years of related experience in a financial services role that includes working with deposit accounts, including knowledge in retail banking regulations (Reg CC, Reg E, BSA, Reg DD) and account ownerships.
• Branch or operations experience preferred.
• Associate degree preferred

Our Benefits

Maintaining wellness and work/life balance is an important part of the Unitus culture. Our benefits are a reflection of this commitment.

• Medical + Dental + Vision
• Flexible Spending Accounts + HSA
• Employees accrue up to 20 days of Paid Time Off (PTO) during their first twelve months of employment
• Unitus recognizes 12 paid holidays per year
• 401(k) Retirement Savings
• Annual Incentives (*eligibility dependent)
• Employee Assistance Plan
• Tuition Reimbursement
• Student Loan Debt Repayment
• Transit & Parking benefits
• Paid Volunteer Time Off

What’s it really like to work here?

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment based on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.