Deposit Operations Specialist

HomeBank Texas; Seagoville (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

HomeBank Texas in Seagoville, TX seeks a detail-oriented banking operations associate to provide superior customer service over the phone and in person. You will handle account maintenance, ACH/wire processing, debit card support, and regulatory compliance while maintaining accurate records and meeting deadlines.

The role requires basic math, confidentiality, and strong communication skills. Proficiency in Excel and Outlook is preferred, with 2+ years in banking or deposit operations

Qualifications

• Strong attention to detail and accuracy in document review and data entry.
• Excellent customer service and communication skills (verbal and written).
• Organizational and time management skills with the ability to meet deadlines.
• Problem-solving skills and sound judgment.
• Ability to maintain confidentiality and handle sensitive financial information.
• Basic math and analytical skills.

Responsibilities

• Process account maintenance requests, including account changes, closures, and corrections.
• Review and process ACH transactions, wire transfers, exceptions, returns, and disputes.
• Support debit card administration, maintenance, fraud monitoring, and customer service.
• Process stop payments, holds, levies, garnishments, and legal requests.
• Balance and reconcile deposit-related general ledger accounts.
• Monitor and resolve exceptions, non-post items, and operational discrepancies.
• Assist with overdraft administration and charge-off processes.
• Ensure compliance with bank policies and regulatory requirements, including BSA/AML, Regulation CC, Regulation E, and OFAC.
• Prepare reports and maintain accurate records for audits and examinations.
• Respond to branch and customer inquiries related to deposit services.
• Identify opportunities to improve operational efficiency and enhance customer service.

Skills

Attention to detail

Customer service

Communication skills

Organization

Problem-solving

Confidentiality

Basic math

Education

High school diploma or equivalent

Tools

Excel

Outlook

Job description

Summary

This position is responsible for providing excellent customer service in a professional and courteous manner over the phone. Support customers by maintaining a basic understanding of our banking products and services. Accurately and efficiently complete daily duties and answering customer and employee questions with a positive attitude. Fully comply with company and departmental policies and regulations.

Core Responsibilities

• Process account maintenance requests, including account changes, closures, and corrections.
• Review and process ACH transactions, wire transfers, exceptions, returns, and disputes.
• Support debit card administration, maintenance, fraud monitoring, and customer service.
• Process stop payments, holds, levies, garnishments, and legal requests.
• Balance and reconcile deposit-related general ledger accounts.
• Monitor and resolve exceptions, non-post items, and operational discrepancies.
• Assist with overdraft administration and charge-off processes.
• Ensure compliance with bank policies and regulatory requirements, including BSA/AML, Regulation CC, Regulation E, and OFAC.
• Prepare reports and maintain accurate records for audits and examinations.
• Respond to branch and customer inquiries related to deposit services.
• Identify opportunities to improve operational efficiency and enhance customer service.

Skills Required

• Strong attention to detail and accuracy in document review and data entry.
• Excellent customer service and communication skills (verbal and written).
• Organizational and time management skills with the ability to meet deadlines.
• Problem-solving skills and sound judgment.
• Ability to maintain confidentiality and handle sensitive financial information.
• Basic math and analytical skills.

Minimum Requirements

• High school diploma or equivalent required
• 2+ years of banking or deposit operations strongly preferred
• Proficiency in Microsoft Office applications, particularly Excel and Outlook strongly preferred

Minimum Physical Ability

• Ability to sit or stand for extended periods while working at a desk and computer.
• Frequent use of hands for typing, filing, and operating standard office equipment.
• Ability to lift and carry files or office materials (up to 15–25 pounds occasionally).
• Ability to communicate effectively in person, by phone, and via electronic communication.

Member FDIC

EEO M/F/D/V