Deposit Operations Specialist

Hilltop Holdings; Lubbock (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

11 Paid Holidays

15+ days PTO

401k Matching

Health Benefits

Job summary

PlainsCapital Bank in Texas is hiring a Deposit Operations Specialist to provide essential support for deposit products and services, including checking, savings, CDs, IRAs, HSAs, and online banking. You will ensure accurate processing of customer and account information and resolve deposit-related issues in collaboration with frontline staff, lending, compliance, and operations.

This role emphasizes regulatory compliance and a seamless customer experience, with on-site work in Lubbock.

Qualifications

• High School diploma or GED required.
• At least 1 year of administrative and/or customer service experience required; banking preferred.
• Strong communication, organization, and problem-solving skills; detail-oriented and deadline-driven.

Responsibilities

• Stay current on deposit products, services, fees, systems, and software to assist customers while remaining in compliance with internal controls and banking regulations.
• Assist with administration of customer information files, deposit products, services, fees, accounts, tax information, online banking profiles, and online banking access with CIP.
• Process account transfers, refunds, closures, and reconcile general ledger discrepancies.
• Review checks deposited through ATM to assess risk and holds on funds when needed.
• Support comprehensive management of deposit account documentation, tracking, scanning, indexing, and follow-up.
• Additional duties and responsibilities as needed.

Skills

Verbal & written communication

Analytical thinking

Time management

Attention to detail

Problem solving

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more!

PlainsCapital Bank is seeking a Deposit Operations Specialist to provide essential operational support for the bank’s full range of deposit products and services, including checking, savings, money market accounts, certificates of deposit, IRAs, HSAs, safe deposit boxes, and online banking. This role focuses on the accurate processing of customer and account information, documentation, and resolution of deposit-related issues. The Specialist works closely with frontline staff, lending teams, compliance, and operations to uphold regulatory standards and ensure a seamless customer experience. This position is primarily execution-focused, supporting day-to-day deposit operations.

Responsibilities

• Stays current on deposit products, deposit specialty products, services, fees, systems, and software to effectively assist customers while remaining in compliance with internal controls and banking regulations.
• Assists with overall administration of customer information files, deposit products, services, fees, accounts, tax information, online banking profiles, and online banking access while ensuring compliance with the bank’s Customer Identification Program (CIP).
• Process account transfers, refunds, closures, and reconcile general ledger discrepancies.
• Reviews checks deposited through ATM channel to assess risk and/or the necessity of placing a hold on the funds.
• Processes returned mail and performs thorough check verification reviews.
• Responsible for assisting with the comprehensive management of deposit account documentation review, tracking, communication, scanning, indexing, account management, and follow up.
• Assists with overall administration of customer information files, deposit products, services, fees, accounts, tax information, online banking profiles, and online banking access.
• Additional duties and responsibilities as needed.

Qualifications

• High School diploma, GED (general education degree), or equivalent education required.
• One year of administrative and/or customer service experience required; previous experience in a bank or other financial institution strongly preferred.
• Competent verbal, written, and interpersonal communication skills.
• Proficient analytical, time management, organizational, and problem-solving skills with the ability to work independently, multi-task, and produce error-free work in a deadline-driven environment.
• Must be self-motivated with strong attention to detail and a high level of accountability.
• Excellent PC skills, including word processing and spreadsheets via Microsoft Office products, as well as custom applications and systems.

Locations: 5010 University Ave, Lubbock, TX, 79413, US (On-site)

Work Hours: Monday - Friday, 8 a.m. - 5 p.m.