Deposit Operations Specialist

Movement Bank; Asheboro (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Movement Bank is seeking a Deposit Operations Specialist to support deposit processing, ACH, and wire transfers, including international requests. The role involves reviewing daily reports, handling mobile/remote deposit reviews, and processing notices and adjustments.

The position also requires accurate balancing, customer service across internal and external clients, and collaboration with branches to resolve discrepancies. Strong focus on compliance and risk controls is essential.

Responsibilities

• Process daily deposit exceptions to properly post or return all items, including unposted and non-sufficient funds items and suspected stop pays.
• Review daily reports related to deposit and ACH processing and resolve any exceptions.
• Complete daily application balancing reports to support GL reconciliation efforts.
• Process incoming and outgoing wire transfer requests after reviewing all documentation for accuracy and completion (including international).
• Print and mail daily customer notices.
• Review and decision deposits from our mobile and merchant remote deposit channels.
• Process check adjustments and chargebacks.
• Complete investigations related to disputed transactions.
• Complete file maintenance changes in the core system after reviewing requests and documentation submitted by branch employees.
• Order new debit cards and assist with existing debit card maintenance or questions.
• Answer phone calls from customers and branch employees related to debit cards, digital banking, wire transfers, or any deposit-account related questions.
• Respond to customer inquiries via LinkLive in a timely fashion.
• Perform various branch reviews.
• Provide courteous and professional service to all internal and external customers.
• Research and reconcile outages and operational errors.
• Assist with onboarding accounts opened online, identifying potential fraud or high-risk situations and take the appropriate action to prevent loss.
• Respond to information requests for audits and examinations.
• Assist with escheatment of dormant accounts.
• Serve as backup for some Digital Banking functions as needed.
• Perform all other duties as assigned.
• Comply with all applicable banking regulations and BSA/AML program, requirements and controls.
• Comply with all department and Bank policies and procedures.
• Other duties as assigned.

Job description

Deposit Operations Specialist

Reports to: VP Deposit & Branch Operations Director

Responsibilities

• Process daily deposit exceptions to properly post or return all items, including unposted and non-sufficient funds items and suspected stop pays.
• Review daily reports related to deposit and ACH processing and resolve any exceptions.
• Complete daily application balancing reports to support GL reconciliation efforts.
• Process incoming and outgoing wire transfer requests after reviewing all documentation for accuracy and completion (including international).
• Print and mail daily customer notices.
• Review and decision deposits from our mobile and merchant remote deposit channels.
• Process check adjustments and chargebacks.
• Complete investigations related to disputed transactions.
• Complete file maintenance changes in the core system after reviewing requests and documentation submitted by branch employees.
• Order new debit cards and assist with existing debit card maintenance or questions.
• Answer phone calls from customers and branch employees related to debit cards, digital banking, wire transfers, or any deposit-account related questions.
• Respond to customer inquiries via LinkLive in a timely fashion.
• Perform various branch reviews.
• Provide courteous and professional service to all internal and external customers.
• Research and reconcile outages and operational errors.
• Assist with onboarding accounts opened online, identifying potential fraud or high-risk situations and take the appropriate action to prevent loss.
• Respond to information requests for audits and examinations.
• Assist with escheatment of dormant accounts.
• Serve as backup for some Digital Banking functions as needed.
• Perform all other duties as assigned.
• Comply with all applicable banking regulations and BSA/AML program, requirements and controls.
• Comply with all department and Bank policies and procedures.
• Other duties as assigned.

About Movement Bank

At Movement Bank, we exist to love and serve our communities with a Purpose Bigger Than Banking. We aim to bridge the wealth divide, connect those with resources to those excluded, and transform communities through long-term investment in business, housing, and education.

When you join our team, you become part of our movement, our story, and our legacy.

Movement Bank has stood for progress and change over the last 100 years. In the 21st century, we are still on that mission to support all citizens, including our customers and employees, regardless of race, color, or creed.

Learn more about who we are at www.movementbank.com