Lead Relationship Banker I

Cathay Bank; Ontario (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

HSA with company contributions

401(k)

Job summary

Cathay Bank in California seeks a Customer Teller to handle teller transactions, provide operational support, cross-sell bank products, and resolve customer service issues while maintaining accuracy and a professional experience.

The role includes new accounts, referrals to other areas, compliance with bank regulations, and strong teamwork; bilingual English/Chinese is preferred, with commute as needed.

Qualifications

• College degree in business, accounting or finance preferred or related work experience.
• At minimum 1+ years of retail banking experience.
• Desire to learn the banking industry, help others, and work in a professional environment.
• PC literate and typing proficient. Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
• Detail-oriented and organized with good note taking and follow-up skills.
• Good oral and written communication skills – can write clear messages, initiate conversations, and talk to customers about products and services.
• Good listening and interpersonal skills – can listen without interrupting, seeks clarification, responds professionally, and keeps emotions under control in difficult situations.
• Ability to work independently and as part of team.
• Ability to give and receive feedback to improve skills and job knowledge.
• Can maintain good attendance and arrive consistently at scheduled start time.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• Able and willing to commute as required for business needs.

Responsibilities

• Handle teller transactions and provide operational support with accuracy and efficiency.
• Open new accounts and refer customers to other bank areas as appropriate.
• Cross-sell bank products/services and resolve customer service issues.
• Follow regulations and bank security procedures to protect customers and minimize risk.
• Identify sales opportunities to cross-sell products and services to meet customer financial goals.
• Maintain open communication with Bank partners and make referrals as appropriate.

Skills

Retail banking

Customer service

Bilingual English/Chinese

Data entry

Microsoft Office

Teamwork

Education

College degree preferred

Tools

Banking software

10-key

Microsoft Word

Excel

PowerPoint

Outlook

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

What our team members are saying:

Video Clip 1

Video Clip 2

Video Clip 3

GENERAL SUMMARY

Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to the bank.

ESSENTIAL FUNCTIONS

Operations

• Perform deposits and withdrawal transactions.
• Reconcile and balance teller cash drawer.
• Process outgoing wires.
• Essential functions of Safe Deposit box (e.g. entry, opening, maintenance).
• Assist customers with problem resolution.
• Assist tellers with transaction processing review and accuracy.
• Assist in ATM balancing.
• Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports.
• Utilizes good judgment while approving transactions within authorized limit
• Assist with ongoing training with tellers in core transaction processing applications.

New Accounts

• Perform all aspects of new account opening procedures for all bank products/services.
• Answer customer inquiries make appropriate financial solutions and recommendations and assist with problem resolution.
• Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes.
• Maintain confidentiality of customer information as well as Bank proprietary information.
• Cross train Relationship Bankers and/or tellers on core new accounts applications.

Sales & Service

• Identify sales opportunities to cross-sell bank products and services to ensure customers’ financial goals are met.
• Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
• Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Mortgage Loan Originators, Commercial Lenders).
• Proactively support branch new business promotions.

QUALIFICATIONS

• College degree in business, accounting or finance preferred or related work experience.
• At minimum 1+ years of retail banking experience.
• Desire to learn the banking industry, help others, and work in a professional environment.
• PC literate and typing proficiently.Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
• Detail-oriented and organized with good note taking and follow-up skills.
• Good oral and written communication skills – can write clear messages, initiate conversations, and talk to customers about products and services.
• Good listening and interpersonal skills – can listen without interrupting, seeks clarification, responds professionally, and keeps emotions under control in difficult situations.
• Ability to work independently and as part of team.
• Ability to give and receive feedback to improve skills and job knowledge.
• Can maintain good attendance and arrive consistently at scheduled start time.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• Able and willing to commute as required for business needs.

Pay Range: $21.30- $24.86 / hour

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and affirmative action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Poster- English

Poster- Spanish

Poster- Chinese Traditional

Poster- Chinese Simplified

Cathay Bank endeavors to make www.CathayBank.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at [phone] or [e-mail] contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.