Deposit Operations Lead - Payments & ACH

South Shore Bank; Dedham (MA); On-site; USD 81,120,000 - 104,616,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

Tuition Reimbursement

Childcare Subsidy

Retirement plan

Life Insurance

Job summary

Charlesbridge is seeking a Deposit Operations Supervisor to manage payment channel back-office functions including ACH and online banking. The role includes guiding a team, ensuring timely processing, and maintaining compliance with regulations.

The position requires strong banking experience, lead/coaching skills, and proficiency with ACH and fraud monitoring tools. A fast-paced environment with deadlines and cross-functional collaboration is expected.

Qualifications

• Minimum of five years of relevant banking, deposit operations, electronic banking, or payments experience.
• Hands-on ACH processing experience required; working knowledge of ACH Rules and Regulations preferred.
• Prior lead, training, workflow coordination, or peer support experience preferred.
• Experience with FIS Contact Center SRM, CMSE, Verafin, Fedline Web, or similar banking/payment systems preferred.

Responsibilities

• Provides day-to-day guidance, training, and workflow support to assigned team members.
• Assigns, prioritizes, and reviews work to ensure deadlines and service standards are met.
• Monitors ACH and debit-related workflows, risk indicators, and compliance requirements.
• Performs ACH processing activities and reconciliations; supports OFAC compliance.
• Monitors fraud monitoring reports and escalates unusual activity per procedures.

Skills

Banking operations

Customer service

Attention to detail

Excel

Communication

Education

AAP Accreditation

Tools

FIS Contact Center SRM

Verafin

Fedline Web

CMSE

Job description

Charlesbridge is seeking a Deposit Operations Supervisor to manage payment channel back-office functions including ACH and online banking. The role includes guiding a team, ensuring timely processing, and maintaining compliance with regulations.

The position requires strong banking experience, lead/coaching skills, and proficiency with ACH and fraud monitoring tools. A fast-paced environment with deadlines and cross-functional collaboration is expected.