Deposit Operations Director: Strategy & Compliance Leader

Farmers National Bank; Niles (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Farmers National Banc Corp. in Niles, OH is seeking an experienced deposits operations professional to support the seamless transition of workflow from sales to back office and to promote an efficient, customer-focused deposit operation.

You will assist with new deposit product development, craft procedures to meet audit and regulatory requirements, and supervise daily deposit operations, card, ATM, and digital banking conversions, ensuring accuracy and service quality.

Qualifications

• High school diploma or equivalent; Bachelor’s Degree in Business/Banking or equivalent preferred.
• Minimum three years business experience including sales, mentoring, hiring, motivating, and managing a sales staff

Responsibilities

• Assist with developing new deposit products as determined by the Bank’s Pricing Committee and senior management.
• Develops deposit operations procedures to ensure audit, risk, customer service and efficiency goals are met.
• Manages relevant portions of deposit, card, ATM and digital banking conversions & implementations and assists with related training.
• Assign duties to deposit operations personnel to ensure efficient operation of branch banking
• Act as a liaison with branches, departments & senior management to resolve operational or service related issues.
• Ensure quality client service, operational integrity and regulatory
• Troubleshoot all aspects of deposit work arising from the retail branches and other banking
• Oversees the accurate, timely & secure processing of wire
• Manages the creation and implementation of electronic banking policies and procedures
• Develop policy and procedures for, and maintains current status of, Bank’s deposit account/CIF programs, OD/NSF programs and electronic banking
• Has administrative authority & support role as approved in various deposit related
• Ensures timely and accurate departmental response to both internal and external customer inquiries and service requests, including tracking volumes, service times.
• Provides support and guidance to retail staff and senior management in resolution of customer related issues, involving other banking areas as well as legal counsel & law enforcement when appropriate; Manages customer issues when appropriate.
• Updates applicable systems/records
• Has Official Check & Wire Transfer authority per Board Authorities and Deposit Rate negotiation authority per Pricing Committee directive.
• Oversees processing of subpoenas, tax levies, garnishments and other legal processes against customer records/accounts in a timely and legally compliant manner.
• Provide assistance to the BSA Officer to insure compliance with the Bank Secrecy Act and governmental regulations dealing with anti-terrorism, money laundering, and Bank
• Support & collaborate with the Bank’s Security department in deposit and customer related fraud and criminal matters.
• Manages the Bank’s consumer and business debit card
• Manages the Bank’s ATM network affiliations including branding and network membership.
• Provides management of the Bank’s Consumer and Business (non-Treasury) online banking
• Provides management of the Bank’s Consumer and Business mobile banking remote deposit capture
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
• Regular, predictable attendance is an essential requirement of this
• Complete other duties as assigned

Skills

Sales leadership

Operations coordination

Customer service

Education

Bachelor’s Degree in Business/Banking

High school diploma or equivalent

Job description

Farmers National Banc Corp. in Niles, OH is seeking an experienced deposits operations professional to support the seamless transition of workflow from sales to back office and to promote an efficient, customer-focused deposit operation.

You will assist with new deposit product development, craft procedures to meet audit and regulatory requirements, and supervise daily deposit operations, card, ATM, and digital banking conversions, ensuring accuracy and service quality.