Deposit Operations Analyst

American Savings Bank; Honolulu (HI); On-site; USD 42,000 - 66,000; Full time

Job summary

American Savings Bank is seeking a detail-oriented professional to ensure data integrity across banking applications and to maintain regulatory compliance through thorough report reviews and account maintenance. The role involves collaboration with branches and departments to resolve discrepancies and support legal document processing.

Candidates should have strong customer service and communication skills, with excellent organization and proficiency in Microsoft Office.

Qualifications

• Excellent customer service and ability to maintain confidentiality.
• Strong written and verbal communication skills.
• Highly organized with attention to detail.

Responsibilities

• Promotes data integrity through reporting and account maintenance across banking systems.
• Performs compliance processes for regulatory requirements and internal controls.
• Completes Suspicious Activity Reports when activity appears suspicious.
• Reviews reports to identify data discrepancies and escalates as needed.
• Conducts research and executes changes during report reviews or file maintenance requests.
• Performs transactions on Desktop Teller for Deposit Support Services.
• Analyzes processes and recommends improvements.
• Prepares spreadsheets and charts for Management monitoring.
• Prepares and forwards notification letters to customers, branches, and departments.
• Maintains filing and retention of documents and processes related fees.

Skills

Customer service

Communication

Organization

Computer proficiency

Analytical ability

Personal

Tools

Microsoft Office

Job description

Primary Purpose Of Job

Ensures data integrity on system applications/modules are in compliance with applicable regulations and internal controls, through report reviews, account maintenance, research and data entry. Analyzes reports and ensures file maintenance has been correctly conducted by the branches or other departments.

Primary Purpose Of Job

Ensures data integrity on system applications/modules are in compliance with applicable regulations and internal controls, through report reviews, account maintenance, research and data entry. Analyzes reports and ensures file maintenance has been correctly conducted by the branches or other departments.

Major Job Accountabilities

• Promotes data integrity on system applications/modules supported by the Department through reporting, conducting transactions, and performing account maintenance on various banking and financial systems.
• Performs and maintains compliance processes for government reporting, applicable regulatory requirements, and internal controls.
• Completes a Suspicious Activity Report if possible suspicious activity is identified.
• Reviews and analyzes reports to identify data discrepancies and correct where possible and/or escalation for action.
• Conducts research on issues, conducting changes or questions during report review or file maintenance requests.
• Performs transactions on Desktop Teller for services provided by Deposit Support Services
• Analyzes and reviews processes/procedures and make recommendations for changes and opportunities for process improvement.
• Prepares spreadsheet and charts for Management monitoring.
• Prepares correspondence and legal documents to accomplish what is required per the instruction of the Legal Process Documents (Levies, garnishee summons, subpoenas, seizure warrants and temporary restraining orders).
• Prepares and forwards notification letters to customers, branches, departments, attorneys, federal and state agencies, Item Processing Operations – Research, Accounting and various Loan departments.
• Prepares, maintains, and monitors accurate filing and retention of documents. Processes necessary transactions including the collection and processing of legal or other fees due to the bank as part of complying with the Legal Process Documents.
• Answers inquiries via phone and email from branches, departments, and customers within established timelines. Prepares customer correspondence.

Required Skills Or Training

• Customer Service: Ability to provide excellent customer service to meet customer and teammates needs. Must be able to keep sensitive customer and Bank data confidential and secure.
• Communication: Excellent verbal, written and interpersonal/customer service skills.
• Organization: Excellent organization skills and attention to detail.
• Computer: Proficient use of Microsoft Office applications (Word, Excel, Outlook). Demonstrated ability to learn technical and business knowledge of banking systems/applications.
• Analytical: Ability to gather and interpret data and analyze results to solve problems.
• Personal: Able to work effectively to meet critical deadlines amid shifting priorities and multiple demands.

EOE, including disability/veterans

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!