Deployments Lead (Fully Remote)

Civic Roundtable; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

Health benefits

Flexible work arrangements

Job summary

Civic Roundtable is an AI-powered government operations platform that helps public servants coordinate across agencies to solve complex challenges like homelessness and emergency response. Trusted by 4,000+ organizations across all 50 states, it emerged from Harvard Innovation Labs and is backed by General Catalyst, with a culture focused on mission-driven work and innovation.

We’re seeking an account-focused strategist to manage large enterprise portfolios, own renewals and expansions, and act

Qualifications

• Strategic and customer-centric mindset with deep care for customer outcomes.
• Calm under pressure, skilled at navigating at-risk accounts and hard conversations.
• Proactive and self-driven, comfortable setting own direction and handling ambiguity.

Responsibilities

• Independently own renewals and expansions for every customer in your portfolio.
• Build trusted relationships with executive sponsors and deliver end-of-year strategic presentations.
• Lead customers through discovery, visioning, configuration, and launch on ambiguous projects.

Skills

Strategic mindset

Customer-centric

Executive relationship management

Renewals ownership

Multi-stakeholder navigation

Job description

• You will be the linchpin in fostering robust customer relationships and ensuring maximum platform usage.
• Manage a portfolio of large enterprise accounts with complex multi-stakeholder deployments.
• Serve as a strategic voice for the Deployments team, owning quarterly goals and writing playbooks.

What You’ll Do:

• Independently own renewals and expansions for every customer in your portfolio.
• Build trusted relationships with executive sponsors and deliver end-of-year strategic presentations.
• Lead customers through discovery, visioning, configuration, and launch on ambiguous projects.

What We’re Looking For:

• Strategic and customer-centric mindset with deep care for customer outcomes.
• Calm under pressure, skilled at navigating at-risk accounts and hard conversations.
• Proactive and self-driven, comfortable setting own direction and handling ambiguity.

Why You’ll Love Working @ Civic Roundtable:

• Help government work better for millions of people across housing, elections, and emergency response.
• Define what AI-native deployments look like for the public sector.
• Competitive salary, meaningful equity, health benefits, and flexible work arrangements as part of our first 30 employees.

Civic Roundtable

Civic Roundtable is an AI-powered government operations platform that helps public servants coordinate across agencies to solve complex challenges like homelessness and emergency response. Trusted by 4,000+ organizations across all 50 states, it emerged from Harvard Innovation Labs and is backed by General Catalyst, with a culture focused on mission-driven work and innovation.