Deployment Strategist | Remote | US East Coast

n8n GmbH; Colorado Springs (CO); Remoto; USD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

Remote-first

Diversity, Inclusion and Belonging

Visa sponsorship for Germany

Descrizione del lavoro

n8n GmbH is seeking an experienced Enterprise Customer Success Lead to drive adoption and governance of large-scale deployments, turning automated workflows into scalable operating models.

You will partner with Forward Deployed Engineers to map opportunities, build automation roadmaps, and align executive priorities with measurable business outcomes across on-site and remote engagements worldwide.

Competenze

• Enterprise deployment experience in a B2B software company.
• On-site customer experience at enterprise level.
• Ability to map business processes to automation opportunities.
• Help define governance, ownership, and operating models for scalable automation.
• Ability to build value cases and prioritize automation roadmaps.
• Technical fluency without needing to code; understand architecture and demonstrate solutions.
• Ability to build trust across levels and drive decision-making.
• Storytelling to champion technical concepts with senior stakeholders.
• Willingness to travel ~30–50% of the time across Europe.
• Clear, confident English communication with technical, operational, and executive audiences.

Mansioni

• Lead the business, adoption, and governance workstream across high-value enterprise deployments: Drive customer outcomes during deployments
• Lead the organizational workstream during focused on-site deployments, from executive kickoff to closeout
• Partner closely with a Forward Deployed Engineer to turn customer problems into adopted workflows that solve real operational pain
• Keep the engagement focused on the highest-value opportunities, not just the most technically interesting ones
• Build the automation operating model
• Guide customers in implementing the automation operating and governance model they need to scale n8n sustainably
• Help define ownership, decision-making, prioritization, enablement, and adoption practices across technical and business teams
• Leave customers more capable and confident by making automation part of how their organization works
• Identify, prioritize, and prove automation opportunities across unfamiliar customer environments
• Develop and manage an automation roadmap with clear prioritization criteria, sequencing, and ROI logic
• Build business cases in the customer’s language by estimating impact, modeling value, and connecting automation to executive priorities
• Navigate organizations and scale what works: Build trust across technical teams, operators, executives, champions, skeptics, and the people who actually make decisions
• Identify upsell and expansion signals during engagements and hand them cleanly to the Customer Success team
• Feed learnings from every deployment into n8n’s internal playbooks, product feedback loops, and repeatable deployment motions

Conoscenze

Enterprise deployment experience

On-site customer experience

Business process mapping

Operating model thinking

ROI and prioritization

Technical fluency

Organizational navigation

Storytelling

Travel readiness

English fluency

Descrizione del lavoro

About n8n

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve cultivated a community of more than 650,000 active developers and builders.

Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects.

Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation.

That’s the company we’ve built. Now we’d love to see what you can build.

Our Impact

Your main goal will be to help enterprise customers turn automation from isolated workflow wins into a scalable operating model that drives measurable business impact.

Responsibilities

• Lead the business, adoption, and governance workstream across high-value enterprise deployments: Drive customer outcomes during deployments
• Lead the organizational workstream during focused on-site deployments, from executive kickoff to closeout.
• Partner closely with a Forward Deployed Engineer to turn customer problems into adopted workflows that solve real operational pain.
• Keep the engagement focused on the highest-value opportunities, not just the most technically interesting ones.
• Build the automation operating model.
• Guide customers in implementing the automation operating and governance model they need to scale n8n sustainably.
• Help define ownership, decision-making, prioritization, enablement, and adoption practices across technical and business teams.
• Leave customers more capable and confident by making automation part of how their organization works.
• Identify, prioritize, and prove automation opportunities: Map business processes to uncover high-impact automation opportunities across unfamiliar customer environments.
• Develop and manage an automation roadmap with clear prioritization criteria, sequencing, and ROI logic.
• Build business cases in the customer’s language by estimating impact, modeling value, and connecting automation to executive priorities.
• Navigate organizations and scale what works: Build trust across technical teams, operators, executives, champions, skeptics, and the people who actually make decisions.
• Identify upsell and expansion signals during engagements and hand them cleanly to the Customer Success team.
• Feed learnings from every deployment into n8n’s internal playbooks, product feedback loops, and repeatable deployment motions.

REQUIREMENTS

Must-haves

• Enterprise deployment experience: You have worked in deployment, implementation, consulting, solutions, or technical customer success roles at a B2B software company.
• On-site customer experience: You know what it takes to drive adoption with enterprise customers in complex, high-stakes environments.
• Business process mapping: You can walk into an unfamiliar operation, ask the right questions, and turn what you learn into clear automation opportunities.
• Operating model thinking: You can help customers define the governance, ownership, and ways of working needed to scale automation sustainably.
• ROI and prioritization: You can build value cases, estimate impact, and help customers prioritize an automation roadmap based on business outcomes.
• Technical fluency: You do not need to write code, but you understand technical architecture, can demo convincingly, and can spot when a solution is not aligned with the customer’s needs.
• Organizational navigation: You know how to build trust across levels, manage competing priorities, and identify who can actually make decisions.
• Storytelling: You can make complex technical concepts clear, compelling, and easy for senior stakeholders to champion internally.
• Travel readiness: You are willing to travel for on-site engagements roughly 30–50% of the time across Europe.
• English fluency: You communicate clearly and confidently in English with technical, operational, and executive audiences.

Nice-to-haves

• European languages: You speak one or more additional European languages.
• Automation experience: You have helped customers adopt workflow automation, integration, AI automation, or internal tooling platforms.
• Change management: You have guided teams through new operating models, governance processes, or technology adoption programs.
• Enterprise transformation: You have worked on transformation initiatives where success depended on stakeholder alignment, enablement, and measurable business outcomes.
• Product feedback instincts: You know how to turn field learnings into crisp feedback that helps product and engineering teams build what customers actually need.

Why join us?

At n8n, you’ll help define how enterprise customers adopt automation in the real world — not through long consulting decks, but through focused deployments that create momentum, prove value, and make teams more capable. You’ll work at the intersection of strategy, technology, operations, and change management, partnering closely with Forward Deployed Engineers to turn complex customer environments into clear automation roadmaps.

You’ll join a fast-growing, remote‑first company with strong momentum, a passionate technical community, and a culture that values autonomy, experimentation, and ownership. Your work will shape how we scale enterprise deployments, build customer automation operating models, and turn what we learn in the field into repeatable playbooks for n8n.

Equality & Inclusion

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n.

Location disclaimer

If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

Benefits

• Competitive compensation – We offer fair and attractive pay.
• Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
• Work/life balance – We work hard but ensure you have time to recharge:Europe: 30 days of vacation, plus public holidays wherever you are. US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness –Europe: We provide benefits according to local country norms.* US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
• Future planning –Europe: We provide pension contributions according to local country norms.* US: 401(k) retirement plan with a 4% employer match.
• Financial security –Europe: We provide benefits according to local country norms.* US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
• Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
• Remote-first – Our team works remotely across Europe, with regular off‑sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
• Giving back – We’re big fans of open source, and you’ll get $100 per month to support projects you care about.
• Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang.

*Country and/or State specific details provided in your employment agreement.