Deployment Strategist

Retell; San Francisco (CA); On-site; USD 170,000 - 260,000; Full time

Benefits offered by this job

100% coverage for medical, dental, and vision insurance

$70/day DoorDash credit

$200/month wellness reimbursement

$300/month commuter reimbursement

$75/month phone bill reimbursement

$50/month internet reimbursement

Job summary

Retell is seeking a Deployment Strategist to lead customer implementations of AI-powered voice agents in San Francisco. This role requires exceptional communication skills and a strong understanding of customer workflows to ensure successful deployment.

You will partner with Product, Engineering, and Sales to shape the future of AI in customer operations. The position offers a competitive salary, equity options, and comprehensive benefits including medical and wellness reimbursements.

Qualifications

• Experience managing complex projects with multiple stakeholders.
• Ability to build credibility with executives and technical teams.
• Capacity to balance implementation details with strategic outcomes.

Responsibilities

• Lead customer deployments from discovery to production.
• Partner with customers to translate goals into workflows.
• Become a subject-matter expert in Retell's platform.

Skills

Exceptional communication skills

Strong product intuition

Project management

Ability to drive successful outcomes

Understanding of customer workflows

Experience in consulting or solutions delivery

Excitement about AI and voice technology

Job description

Company Overview

Retell AI is using first principles to reimagine the call center with cutting‑edge voice AI.

About The Role

This is a highly strategic, customer‑facing role for operators who thrive at the intersection of technology, product, and execution. As a Deployment Strategist at Retell, you will work directly with innovative companies deploying AI‑powered voice agents. You will lead implementations from initial discovery through production launch, helping customers redesign business processes around AI while ensuring successful technical delivery.

You will serve as a trusted advisor to executives, operators, and technical teams, helping customers define requirements, scope solutions, drive adoption, and realize measurable business outcomes. You'll partner closely with Product, Engineering, Sales, and Customer Success while helping shape the future of how enterprises deploy voice AI.

If you enjoy solving ambiguous problems, working directly with customers, and owning outcomes from strategy through execution, this role offers an opportunity to operate at the center of one of the fastest‑growing categories in AI.

Key Responsibilities

• Lead end‑to‑end customer deployments from discovery through production launch, owning project execution, stakeholder communication, risk management, and successful delivery.
• Partner directly with customers to understand business goals, gather requirements, and translate them into scalable AI‑powered workflows.
• Become a subject‑matter expert in Retell's platform, voice AI best practices, and LLM prompting techniques.
• Design conversational workflows, automation strategies, and deployment architectures that deliver measurable business outcomes.
• Build prototypes, validate use cases, and guide customers through implementation tradeoffs and optimization opportunities.
• Act as a trusted advisor to executives and operational leaders, helping them identify opportunities to leverage AI across their organizations.
• Lead discovery sessions, business process reviews, and strategic planning conversations with customer stakeholders.
• Build ROI models and business cases that quantify the impact of AI automation and help customers prioritize initiatives.
• Partner closely with Sales during pre‑sales engagements, solution scoping, and customer presentations.
• Coordinate across Product, Engineering, and Customer Success teams to unblock deployments and ensure customer success.
• Communicate project progress, risks, recommendations, and next steps clearly to both technical and non‑technical audiences.
• Translate customer feedback into actionable product recommendations and help shape the future direction of the Retell platform.
• Develop repeatable deployment playbooks, best practices, and frameworks that enable customers to deploy voice AI successfully at scale.

Qualifications & Fit

• Exceptional communication skills and ability to build credibility with executives, operators, and technical teams.
• Experience as a trusted advisor and influencing decisions across multiple stakeholders.
• Strong product intuition and understanding of customer workflows, pain points, and solution design.
• Capacity to balance technical implementation details with business outcomes and strategic thinking.
• Thrives in ambiguous environments and creates structure where none exists.
• Strong ownership mentality and willingness to drive successful outcomes.
• Experience managing complex projects with multiple stakeholders and competing priorities.
• Highly organized, execution‑oriented, and able to move initiatives from concept to production.
• Background in deployment, implementation, solutions consulting, product management, forward‑deployed engineering, strategic consulting, or other customer‑facing technology roles.
• Experience writing requirements, implementation plans, PRDs, or project specifications.
• Experience building business cases, performing ROI analysis, or conducting value‑based solution scoping.
• Excitement about AI, LLMs, voice technology, and helping customers adopt cutting‑edge technologies.
• Willing to learn new systems, become a domain expert, and solve difficult customer problems.
• Comfortable navigating technical conversations even without a full‑time engineering background.
• Desire to operate at the intersection of technology, product, strategy, and customer success in a fast‑growing AI company.

Job Details

• Cash: 170k – 260k
• Equity: Equity Provided
• Location: Redwood City, CA, US
• US Visas: We sponsor work authorization for qualified candidates (including H1B/H‑1B, TN, L‑1, E‑3, F‑1 (OPT/CPT), and O‑1 visas).

Other Benefits

• 100 % coverage for medical, dental, and vision insurance
• $70 /day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
• $200 /month wellness reimbursement (gym, fitness classes, etc.)
• $300 /month commuter reimbursement (gas, Caltrain, etc.)
• $75 /month phone bill reimbursement
• $50 /month internet reimbursement

Compensation Philosophy

• Best offer upfront: choose from three cash‑equity balance options; no negotiation needed.
• Top 1 % talent: above‑market pay (top 5 percentile) to attract exceptional builders.
• High ownership: small teams, $1M+ revenue per employee, and significant equity.
• Performance‑based: offers tied to interview performance, not experience or past salaries.