Deployment Strategist

Blumen; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Blumen is seeking a seasoned customer success leader to manage and build out our deployment and customer success function, first as the technical implementation representative and eventually as the architect of this function.

You will manage technical implementation, monitor customer goals, and drive value from Blumen products while coordinating with Sales, Engineering, and Product to meet needs swiftly and effectively.

Qualifications

• 3+ years in customer success or solutions engineering in enterprise environments.
• Deep understanding of energy project developer dynamics.
• Able to ramp on complex technical products and troubleshoot quickly.
• Strong communication, promptness, and organization.

Responsibilities

• Manage technical implementation and monitor customer goal achievement to drive value.
• Coordinate between Sales, Engineering, and Product to meet customer needs quickly and consistently.

Skills

Customer success

Solutions engineering

Enterprise software

Communication

Project management

Tools

CRM software

Job description

At Blumen, our culture is centered around our customers and delivering value to them over time with an extremely high standard. As we grow, we are looking for a seasoned, personable, persistent, and patient customer success leader to manage and build out our deployment and customer success function, first as our technical implementation representative and over time, as the architect of this function at Blumen.

Responsibilities

• Manage technical implementation and proactively monitor and contribute to customer goal achievement, driving customer value from the Blumen product, and layering on feature sets.
• Coordinate between Sales, Engineering, and Product to ensure customer needs and expectations are met expeditiously and consistently.

Qualifications

• 3+ years of professional customer success or solutions engineering experience in an enterprise industrial automation, energy services, or similar environment
• Deep understanding of energy project developer dynamics
• Ability to quickly get up to speed on a complex technical product and troubleshoot to resolve technical problems rapidly
• World-class communication, promptness, and organizational skills

Blumen number of job openings over time by month

• Number of job openings