Deployment Strategist

Conduct; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Conduct is seeking a hands-on deployment lead to own the technical rollout at strategic accounts and ensure successful long-term partnerships. You will onboard hundreds of end users, surface expansion signals, and guide projects to scale without linear headcount growth.

This entrepreneurial role sits at the core of our GTM engine, shaping product direction while turning pilots into durable customer relationships across major enterprise ecosystems.

Qualifications

• 2+ years working with customers in a technical capacity; enterprise experience preferred.
• Solid depth in enterprise tech or comparably complex software.
• Real commercial instinct and ability to spot expansion opportunities.
• Builder mindset with hands-on customer work experience.

Responsibilities

• Own the technical deployment at strategic accounts from onboarding to post-sale handover.
• Travel to customers as needed to ensure successful deployments and customer outcomes.
• Surface expansion signals and drive adoption to turn pilots into multi-year partnerships.
• Influence Conduct’s product roadmap by feeding back customer needs and use cases, while building scalable onboarding tools.

Job description

TL;DR: You'll walk into some of the world's most complex enterprise systems and deploy Conduct against the challenges our customers face. You build the kind of trust that turns an initial pilot into a long-term partnership - and the product insights you bring back will directly shape what we build next.

Why Conduct

We believe the world's largest companies should move at the speed of their ideas, not the speed of the decade-old systems they run on. Today they don't.

Every process change, every new product line runs into SAP systems layered with decades of custom code and complexity no human mind can fully comprehend. New requirements take months to ship, system migrations cost $100M+ and years of pain.

We're building the AI operating system that absorbs this complexity and gives enterprises back their speed and ambition. Major enterprises already trust us with their most critical systems, we've closed game-changing SI partnerships, just raised a $60M Series A, and demand is outpasing what we can service.

We're a small, talent-dense team doing our life's work out of London and NYC. Extreme ownership, high velocity, low-ego collaboration. What you build here shapes the company and how the world's largest companies operate. We sponsor visas and are convinced diverse teams build better products, so we especially encourage underrepresented groups in tech to reach out.

What you'll own

You will make sure Conduct lands and sticks. You join strategic accounts early, run the technical deployment hands-on, and fully take over post-sale.

No two days look the same: you fly out to customers when it counts, you onboard hundreds of end users, surface expansion signals, and eventually turn a single entry point into a multi-year partnership.

Most importantly, you will have a direct line into product and shape Conduct’s product roadmap as we further build out the platform.

This is a very entrepreneurial role, our GTM team is still small and lean. You'll build the engine behind everything: onboarding flows, tooling, reusable playbooks — enough that customer capacity compounds without headcount scaling linearly.

Who we hire

We're looking for people who share our obsession with delivering for customers.

You'll fit right in if your former colleagues would, without hesitating, call you one of the sharpest people they've ever worked with, and if you're at your best inside complex technical environments.

In practice that tends to look like:

• 2+ years working with customers in a technical capacity. Direct enterprise experience preferred; deployment-heavy, forward-deployed, or technical account roles where you owned a real outcome inside a customer's systems.
• Solid depth in enterprise tech, ERP, or comparably complex software. No SAP background required on day one, but we expect you to go deep, fast.
• Real commercial instinct. You spot expansion, you can hold an early commercial conversation, and you understand that a great deployment is also how accounts grow.
• A builder with genuine hunger. You want to build the process and do the hands-on customer work, not just one or the other.
• Low ego and self-aware. You're comfortable saying "I don't know" in a technically complex environment, then going and figure out.