Deployment Strategist

Orange Quarter; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive base plus meaningful-equy?

Equipment stipend

Time off as needed

Daily lunch and dinner on long nights

Luxury NYC gym membership

Happy hours, poker nights, and builder

Job summary

Orange Quarter in New York is seeking an experienced Field Deployment Engineer (FDE) to own the technical build for complex voice-first AI healthcare deployments. You’ll drive discovery, rollout planning, stakeholder alignment, and post-launch support to ensure workflow becomes indispensable for clients.

Based in NYC with travel as needed, you’ll run executive QBRs, train staff, manage change, and shape the customer playbook from first account onward.

Qualifications

• 3-5 years in implementation, deployment, customer success, engagement management, or consulting.

Responsibilities

• Run hands-on discovery: shadow staff, talk to managers, trace how work and escalations actually move.
• Map stakeholders and sequence the rollout.
• Run the executive working group: agendas, decisions, accountability.
• Stay on as primary point of contact post-launch, resolving issues before they reach the FDE.
• Own the QBR: data, narrative, and expansion case.
• Lead training and change management so adoption sticks.

Skills

Implementation

Deployment

Customer Success

Engagement Management

Consulting

Job description

We’re working with a Series A business that’s locked in $30M in funding and backed by S-tier VCs. One founder has already had an exit before, and the cofounder was an early hire at Ramp, so the bar is definitely high. They’re building voice-first AI products in healthcare, focused on a part of the market that is still way more manual than it should be. Worth noting they’re growing quickly too, already at 7 figure ARR, 200+ customers, and looking to add around 10 people before year end.

About the Role

The FDE owns the technical build. This role owns everything around it: discovery, rollout planning, stakeholder buy-in, change management, executive communication, QBRs, and expansion. You'll work within the agency and build trust at every level, from the executives to frontline staff. The goal isn't a clean launch, it's a workflow the customer can't imagine operating without.

What Success Looks Like

• The executives treat our client as an operating partner, not a vendor
• Adoption spreads branch by branch because early results prove the value
• Staff keep using the workflow after the launch team is gone
• QBRs drive real decisions on alignment, expansion, and product direction
• Lessons from your first account shape the playbook for future ones

What You\'ll Do

• Run hands‑on discovery: shadow staff, talk to managers, trace how work and escalations actually move
• Map stakeholders and sequence the rollout
• Run the executive working group: agendas, decisions, accountability
• Stay on as primary point of contact post-launch, resolving issues before they reach the FDE
• Own the QBR: data, narrative, and expansion case
• Lead training and change management so adoption sticks

What We\'re Looking For

• 3-5 years in implementation, deployment, customer success, engagement management, or consulting
• Comfortable in technical conversations without being the engineer
• NYC-based, travel as needed

What\'s Offered

• Competitive base plus meaningful equity with an equipment stipend
• Time off as needed
• Daily lunch and dinner on long nights
• Luxury NYC gym membership
• Happy hours, poker nights, and builder events plus office snacks and perks