Field Engineer

Genetec; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Attractive compensation package with 401K match

Training Tuition Reimbursement Program

Work-life balance with a flexible working schedule

Job summary

Genetec is seeking a Field Engineer to provide on-site and off-site professional services, including installation, maintenance, and support of Genetec systems. The role involves acting as the primary technical contact, developing relationships with customers, and ensuring successful system deployments. Ideal candidates will have strong troubleshooting skills, be able to work independently and in teams, and possess a solid understanding of security systems and Windows operating environments. The position offers an attractive compensation package and a flexible working schedule.

Qualifications

• Strong analytical and troubleshooting skills.
• Must possess a valid driver's license and passport.
• Comfortable interfacing with key individuals in sensitive situations.

Responsibilities

• Provide on-site and off-site professional services for Genetec customers.
• Perform installation, audit, assessment, maintenance, and support of Genetec systems.
• Act as primary technical point of contact for key projects.

Skills

Analytical and troubleshooting skills

Ability to work independently and in a team

Effective organization and time-management skills

Tools

Networking equipment

Windows operating systems

PowerShell

Job description

As Field Engineer, you will provide on‑site and off‑site professional services to Genetec customers and partners, including proof‑of‑concept, staging, system deployment and commissioning, audits, and system assessments. You will act as a general liaison between Genetec and its customers, reporting directly to the Design & Deployment Services Manager, North America. The mission of the Professional Services team is to help customers achieve success and maximize value in their investment while mitigating risks by supporting the design, deployment, maintenance, and utilization of Genetec’s solution portfolio.

Your day at a glance

• Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites
• Act as a primary on‑site and remote technical point of contact for key projects to Genetec’s partners
• Develop and maintain a strong relationship with new and existing customers
• Develop and maintain an extensive working knowledge of Genetec’s solutions
• Properly document all activities and anomalies encountered in the Genetec systems
• Ensure timely escalation of critical customer‑related issues through proper channels
• Provide functional requirements based on customer feedback to facilitate product improvement
• Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests
• Document on‑site or remote service interventions

What makes you a great fit

• Possess strong analytical and troubleshooting skills (detail‑oriented)
• Ability to work independently and in a team
• Ability to listen and adapt to different personalities and situations
• Comfortable interfacing with key individuals at major accounts in sensitive situations
• Effective organization and time‑management skills
• Must be able to work in a fast‑paced technical environment
• Must possess a valid driver’s license and passport

Your technical expertise

• Deployment and troubleshooting of security systems such as: Video Surveillance Systems (VMS, IP cameras and encoders, analytics, etc.) and Access Control Systems (software configuration, readers, controllers, wiring, etc.)
• Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
• Excellent knowledge of networking principles and IP protocols.
• Experience with networking equipment configuration and troubleshooting (switches, routers, etc.).
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
• Database query and management skills
• Understanding of server virtualization concepts
• Experience with encryption and certificates
• Experience with PowerShell is an asset

Let's talk perks!

• Attractive compensation package with 401K match
• Training Tuition Reimbursement Program
• Work‑life balance with a flexible working schedule

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don’t think you tick all the boxes, we still encourage you to apply – your profile may surprise us!