Deployment Operations Manager

GovWell; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Equity

Health premiums

Unlimited PTO

Job summary

GovWell is hiring a Deployment Operations Manager to execute customer implementations and drive adoption of GovWell’s platform. You’ll sit at the intersection of Customer Success, Product, and Engineering, translating government processes into workflows, forms, and automations.

You’ll work with government staff and internal teams to configure and operationalize customer workflows, provide live chat support, and help build scalable playbooks for faster deployments.

Qualifications

• 0–3+ years in fast-paced environments such as startups, operations roles, or consulting.
• Highly detail-oriented and execution-focused; ability to turn ambiguous problems into structured solutions.
• Fast learner with strong problem-solving instincts and a bias toward action.
• Comfortable working directly with customers in real-world settings.
• High agency and work ethic; motivated to move quickly and deliver results.

Responsibilities

• Build and configure customer workflows inside GovWell by creating digital forms, automations, and process logic reflecting real-world operations.
• Partner with Deployment Strategists to translate requirements into accurate, scalable configurations within the product.
• Provide live chat support to customers and users through Intercom; troubleshoot issues and ensure smooth day-to-day usage.
• Iterate on workflows based on customer feedback and usage to improve performance after launch.
• Identify recurring issues and surface feedback to Product and Engineering to improve the platform.

Skills

Customer interaction

Workflow configuration

Problem-solving

Attention to detail

Fast learning

Tools

Intercom

Job description

About GovWell

We the people — and the taxpayers — deserve good government. Yet today, interacting with government services is often frustrating and inefficient. GovWell is building the AI operating system transforming how governments serve communities, starting with local agencies.

GovWell replaces legacy software for municipalities and counties, empowering public servants to radically streamline public services and cut internal processing time for permits and licenses by up to 95%.

Founded in 2023, GovWell powers 5,000+ mission-critical processes for agencies in 35+ states serving millions of residents. The company has raised $35M in funding from Insight Partners, Work-Bench, and Bienville Capital, and the team works in person at GovWell HQ in New York City. Read more about our founding story in TechCrunch.

Why GovWell?

• A mission that matters: Building AI-powered products to fix outdated government systems isn’t just a technical challenge—it’s a historic opportunity to improve our foundational relationship with government and ensure trillions of tax dollars result in high quality services. WATCH: Mission & Vision with CEO & Co-Founder Troy LeCaire
• Real-world impact: GovWell’s product is the system of record for government services that affect millions of Americans. From streamlining permitting for small businesses to accelerating affordable housing development, your work will make an immediate difference.
• Join a startup in hyper-growth: We’ve found product-market fit and are scaling the business very quickly (4X ARR growth in the last year). As an early team member, you’ll learn what it takes to build a successful startup. You’ll work closely with the founders while enjoying exceptional autonomy and ownership over your work.

Role overview

GovWell is hiring a Deployment Operations Manager to execute customer implementations and ensure new customers successfully launch and adopt GovWell’s platform. You’ll sit at the intersection of Customer Success, Product, and Engineering, translating real-world government processes into workflows, forms, and automations inside the product.

You’ll work closely with internal teams and government staff to configure and operationalize customer workflows in GovWell, support users in real time, and ensure a smooth transition from onboarding to daily usage. As one of the earliest members of the deployment function, you’ll also help build the systems and playbooks that make implementations faster, more consistent, and scalable over time.

We have a hybrid work culture that combines regular in-person collaboration at our New York City office (3+ days per week) with flexibility to work remotely.

What you’ll do

• Build and configure customer workflows inside GovWell by creating digital forms, automations, and process logic that reflect real-world government operations
• Partner with Deployment Strategists to support implementations, translating defined requirements into accurate, scalable configurations within the product
• Provide live chat support to customers and users through Intercom, troubleshooting issues and ensuring a smooth day-to-day experience
• Iterate on workflows and configurations based on customer feedback and usage, improving how processes function after launch
• Identify recurring issues, edge cases, and inefficiencies in implementations, and surface clear feedback to Product and Engineering to improve the platform

Who you are

• 0–3+ years in fast-paced, execution-heavy environments such as startups, operations roles, or consulting
• Highly detail-oriented and execution-focused, able to turn ambiguous problems into structured solutions
• Fast learner with strong problem-solving instincts and a bias toward action
• Comfortable working directly with customers and navigating real-world complexity
• High agency and work ethic, motivated to move quickly and get things done
• Excited by GovWell’s mission and driven to improve how governments serve their communities

Compensation and benefits

• Competitive salary
• Meaningful equity
• Up to 100% premiums covered for medical, dental, and vision insurance
• Unlimited / flexible PTO