Deployment Operations Manager

GovWell Technologies Inc.; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equity ownership

Medical, dental, and vision insurance

401(k) savings plan

Unlimited / flexible PTO

Hybrid work environment

Meals, snacks, and team time

Job summary

GovWell Technologies Inc. in New York, NY, is hiring a Deployment Operations Manager to execute customer implementations and ensure successful launches of GovWell’s platform.

You’ll collaborate across Customer Success, Product, and Engineering to translate government processes into workflows and automations inside the product. You will configure and operationalize customer workflows, support users in real time, and help scale implementations.

Qualifications

• 0–3+ years in fast-paced, execution-heavy environments such as startups, operations roles, or consulting.
• Ability to translate defined requirements into accurate, scalable configurations within the product.
• Comfortable working directly with customers and navigating real-world complexity.

Responsibilities

• Build and configure customer workflows inside GovWell by creating digital forms, automations, and process logic that reflect real-world government operations.
• Partner with Deployment Strategists to support implementations, translating defined requirements into accurate, scalable configurations within the product.
• Provide live chat support to customers and users through Intercom, troubleshooting issues and ensuring a smooth day-to-day experience.
• Iterate on workflows and configurations based on customer feedback and usage, improving how processes function after launch.
• Identify recurring issues, edge cases, and inefficiencies in implementations, and surface clear feedback to Product and Engineering to improve the platform.

Skills

Customer-facing

Execution-oriented

Problem solving

Fast learner

Attention to detail

Team collaboration

Job description

Better government starts with better technology. GovWell is building the AI operating system transforming how governments in 40+ states serve their communities. GovWell replaces legacy software for municipalities and counties, empowering public servants to radically streamline public services and cut processing time for permits and licenses by up to 95%.

Deployment Operations Manager

Location

New York, NY

Department

Deployment

Compensation

• Base Salary $70K – $90K • Offers Equity

GovWell is hiring a Deployment Operations Manager to execute customer implementations and ensure new customers successfully launch and adopt GovWell’s platform. You’ll sit at the intersection of Customer Success, Product, and Engineering, translating real‑world government processes into workflows, forms, and automations inside the product. You’ll work closely with internal teams and government staff to configure and operationalize customer workflows, support users in real time, and ensure a smooth transition from onboarding to daily usage. As one of the earliest members of the deployment function, you’ll help build the systems and playbooks that make implementations faster, more consistent, and scalable over time.

What you’ll do

• Build and configure customer workflows inside GovWell by creating digital forms, automations, and process logic that reflect real‑world government operations.
• Partner with Deployment Strategists to support implementations, translating defined requirements into accurate, scalable configurations within the product.
• Provide live chat support to customers and users through Intercom, troubleshooting issues and ensuring a smooth day‑to‑day experience.
• Iterate on workflows and configurations based on customer feedback and usage, improving how processes function after launch.
• Identify recurring issues, edge cases, and inefficiencies in implementations, and surface clear feedback to Product and Engineering to improve the platform.

Who you are

• 0–3+ years in fast‑paced, execution‑heavy environments such as startups, operations roles, or consulting.
• Highly detail‑oriented and execution‑focused, able to turn ambiguous problems into structured solutions.
• Fast learner with strong problem‑solving instincts and a bias toward action.
• Comfortable working directly with customers and navigating real‑world complexity.
• High agency and work ethic, motivated to move quickly and get things done.
• Excited by GovWell’s mission and driven to improve how governments serve their communities.

Compensation and benefits

• Competitive cash compensation
• Equity ownership – every team member is an equity owner.
• Medical, dental, and vision insurance, with up to 100% of premiums covered for you and your partner.
• 401(k) savings plan.
• Unlimited / flexible PTO.
• Hybrid work environment – in‑person most days with remote flexibility.
• Meals, snacks, and team time – fully stocked kitchen and monthly team events.

GovWell in the news

GovWell Raises $25M Series A Led by Insight Partners to Build the AI Operating System for Modern Government.