Founding Deployment Manager

Mintlify; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation and equity

20 days paid time off

401k

Wellness stipend

Health, dental, vision coverage

Uber rides to/from work

Free lunch and dinners

Annual team offsite

Job summary

Mintlify is seeking a technical program manager to own migrations for enterprise customers, coordinating across CS, Sales, Engineering, and customer teams to ensure smooth go-lives. You will scope migrations, modify docs, and advise on onboarding best practices.

Ideal candidates have 2+ years in post-sales or technical PM roles, a technical background, and strong communication. The role requires hands-on problem solving and proactive stakeholder management.

Qualifications

• 2+ years in a customer-facing post-sales role or in technical program management.
• Experience managing multiple technical implementations or onboarding programs in B2B SaaS.
• Strong technical foundation with frontend development and ability to write code.
• Excellent written and verbal communication; ability to distill complex concepts.

Responsibilities

• Own the customer relationship from deal close through go-live and the first 14 days post launch.
• Perform migration scoping pre-sales so each deal has deliverables and boundaries before kickoff.
• Make changes to customer documentation repos—adding custom scripts, editing API specs, defining React components.
• Advise customers on onboarding best practices to Mintlify.
• Troubleshoot customer technical issues independently.
• Define timelines, identify blockers, and create a go-live plan for each customer.
• Proactively engage with customers to ensure on-track progress.
• Manage migration vendor partners to assign work and ensure quality output.
• Drive continuous improvement: identify bottlenecks, build repeatable processes, optimize workflows as volume grows.

Skills

Post-sales experience

Project management

Technical background

Clear communication

Bias for action

Education

CS degree or equivalent

Job description

Why Mintlify?

We're on a mission to empower builders.

• Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.

• Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.

• Culture of slope over y-intercept:

We grew in value faster than headcount and we’re looking to align the two quickly.

About the Role

The gap from signed contract to successfully going-live represents one of the most important surface areas in the customer lifecycle. In this role, you will own that gap, coordinating across Customer Success, Sales, Engineering, and the customer’s own teams to ensure enterprise plan customers have smooth, on-time, and high quality migrations to Mintlify.

What you'll work on here

• Own the customer relationship from from deal close through go-live and the first 14 days post launch.

• Perform migration scoping pre-sales so that each deal has clear deliverables and boundaries before kickoff.

• Make changes to customer’s documentation repos such as adding custom scripts, editing API specs, and defining React custom components.

• Advise customers on best practices with onboarding to Mintlify.

• Troubleshoot customer technical issues independently.

• Define timelines, identify technical blockers, and create a go-live plan for each customer.

• Proactively engage with customers to ensure on-track progress.

• Manage our migration vendor partners to assign work and ensure quality output.

• Drive continuous improvement: identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows

What you bring to the table

• 2+ years in a customer-facing post-sales role or in technical program management.

• Project management - Track record of managing technical implementations or onboarding programs in B2B SaaS; comfortable juggling 10+ concurrent projects.

• Strong technical foundation - CS degree or other technical experience, frontend web development, ability to write code, debug issues, and architect technical solutions independently.

• Customer communication excellence - Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator.

• Bias toward action - Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions.

Company Benefits:

• Competitive compensation and equity

• 20 days paid time off every year

• 401k or RRSP

• $420/month wellness stipend

• 100% coverage for Health, dental, vision

• Free Ubers to and from work

• Free lunch and dinners

• Annual team offsite (previously went to Alaska, Hawaii)