Deployment Lead

Realm; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Unlimited PTO

401(k) with 4% match

Equity in a fast-growing company

Home office allowance

Job summary

Realm is seeking a Deployment Strategist to translate customer problems into repeatable workflows used by operators per shift. You’ll own deployments from discovery to value measurement, working with Forward Deployed Engineering and Product. When gaps exist, you’ll prototype or analyze and advocate for engineering to build it.

This hands-on, customer-facing role suits someone comfortable with executives and field work, delivering impact through direct product influence and data-driven decisions.

Qualifications

• 3-5 years in a customer-facing technical role overseeing outcomes, not just tasks.
• Led complex deployments end to end with cross-functional teams without formal authority.
• Built a repeatable process, playbook or team practice that others adopted.
• Comfortable running meetings with senior stakeholders and delivering tough news.
• Strong product judgment to translate requests into clear requirements.
• Hands-on skills to assemble reports, dashboards or lightweight tools.
• Clear communication from frontline operators to executives.
• US citizen or permanent resident.

Responsibilities

• Spend ~25% of time onsite with customers across North America.
• Shadow operators and leadership to learn workflows and success metrics.
• Own deployment plan for each customer; set goals and cadence with leadership.
• Report progress, risks, and next steps with clarity and confidence.
• Build reports or tools with SQL, Python, or AI tooling to address gaps.
• Shape product by turning field observations into clear requirements.
• Support growth by joining sales visits and identifying expansion opportunities.
• Help build processes, playbooks, and culture for scaling Realm's deployment function.

Skills

3-5 years in customer-facing tech role

deployments end-to-end leadership

builds process or playbook from zero

comfortable with senior stakeholders

strong product judgment

hands-on reporting/dashboarding

clear communication across roles

US citizen or permanent resident

Job description

Company Overview

Realm builds AI for the mining industry. We integrate with existing mine infrastructure — cameras, SCADA systems, drones, and data repositories — to predict equipment failures, detect unsafe behaviors, and optimize operations. Our platform deploys intelligence in various ways to improve productivity and safety — monitoring PPE compliance via computer vision, optimizing froth flotation processes, analyzing longwall shearer performance, tracking MSHA citation patterns, and more.

Our founders started their careers at Palantir before going on to build Blend Labs (publicly traded fintech, founded as CTO) and Even (acquired by Walmart). Our leadership team brings experience from Uber, Metropolis, and other high-bar organizations. We're a small, senior team that ships daily to production mines.

AI isn't just our product — it's how we build. We're an AI-first engineering team that uses the latest models and tooling throughout our development process, moving faster and at higher quality than traditional teams our size.

Our culture values high agency, deep ownership, collaboration, and autonomy across a fully remote workforce. Teams here move quickly and make meaningful contributions to a product that shapes global industrial outcomes.

The Role

As Realm’s first Deployment Strategist, you’ll turn customer problems into workflows that operators use every shift, and you’ll prove the value with data. You’ll own each deployment from discovery, deployment planning, adoption, and value measurement, working alongside the Forward Deployed Engineering and Product functions. When the product can’t do something yet, you’ll close the gap yourself with a manual report, a quick analysis or a prototype, then make the case for what engineering should build.

This role is hands-on and customer-facing. This role suits someone who is comfortable in front of executives and in the field, who does whatever it takes to deliver, and who wants to shape a product through direct contact with the people using it.

What You’ll Do

• Spend ~25% of your time onsite with customers across North America

• Learn the operation firsthand. Shadow operators, supervisors and site leaders to understand their workflows, constraints and what success means to them.

• Own the deployment plan for each customer. Set goals with each customer, run the weekly cadence with their leadership, and hold both Realm and the customer accountable for results. Report risks early and directly.

• Run the weekly cadence with customer stakeholders, including leadership, and report on progress, risks, and next steps with clarity and confidence

• Build to fill gaps. Use SQL, Python or AI coding tools to create reports, dashboards and lightweight tools that solve a customer problem now and test whether it’s worth building properly.

• Shape the product. Turn what you see in the field into clear requirements, backed by data and site observations, and help Product and Engineering decide what to build next.

• Support growth. Join sales visits to show prospects what Realm can do in their environment, and find expansion opportunities in existing accounts.

• Build the function. Help build the processes, playbooks, and culture that will scale Realm's deployment function.

What We’re Looking For

Must-Have Qualifications

• 3-5 years in a customer-facing technical role (deployment, forward deployed, solutions engineering, TPM or product) where you owned outcomes, not only tasks

• A track record of leading complex deployments or projects end to end, including cross-functional work without formal authority

• You’ve built a process, playbook or team practice from scratch that others adopted

• Comfortable running meetings with senior stakeholders and delivering bad news

• Strong product judgment: you can tell what a customer asks for from what they need, and write it down clearly

• Hands-on building skills: you can put together a working report, dashboard or tool quickly

• Clear communication with everyone from frontline operators to executives

• US citizen or permanent resident

Nice-to-Have Qualifications

• Deployed technology in industrial, mining, energy or government settings, and understand constraints like safety, uptime, shift schedules, connectivity and compliance (e.g., MSHA)

• Familiarity with computer vision, AI/ML, IoT or real-time data products, enough to explain what they can and can’t do

• Experience mentoring, managing or hiring

• Experience in sensitive or mission-critical customer environments

Why Realm?

• Work on mission-critical problems at the intersection of AI, security, and global infrastructure

• Shape the brand and product of a category-defining company from the ground up

• High-ownership, high-impact role with direct influence on company growth

• Competitive compensation with significant equity upside

• Dynamic, remote work environment with global reach

Perks/Benefits

Full medical, dental, and vision benefits

Unlimited PTO

401(k) with 4% safe-harbor match

Equity in an early-stage, fast-growing company

Home office allowance