Product & Deployments

Faction; New York (NY); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Visa sponsorship

Relocation support

Equity plan

Team meals

Job summary

Faction is seeking a highly capable operator to own deployments from signed deal to live production and ongoing success. You will balance direct client engagement with close collaboration to engineering and sales, shaping product direction from real-world deployment experience.

Expect to lead onboarding sessions, design strategic playbooks, and drive multi-week go-live programs. You’ll hire and build a small expert team as the company scales, while maintaining relentless focus on customer value.

Qualifications

• Product taste for UI/UX and AI failure modes.
• Customer obsession and data-driven feedback mindset.
• Willingness to own end-to-end deployments and iterate.

Responsibilities

• Own live deployments end-to-end from post-sale to go-live and stabilization.
• Manage relationships with VP-level stakeholders throughout deployment journey.
• Translate client needs into engineering priorities and deployment context for deals.
• Lead user onboarding and training, and create supporting materials.
• Convert pilots into full deployments and maintain executive engagement.

Skills

Product taste

Customer obsession

Low ego

Technical

Comfort in chaos

ERP data model comprehension

PRD writing

Job description

You’ll work alongside Faction’s founding team to deploy our AI agents against the hardest problems in industrial commerce - taking customers from signed deal to live production, and keeping them there.

The role is intensely commercial and deeply product-centric - some days you’re on a call walking through a demo you built, other days you’re scoping a new feature with engineering. It requires a bias toward action, sharp product intuition, and deep empathy for the people doing this work every day.

What you’ll do

Deployments

• Own live customers end-to-end. This is the biggest lever in the short term. You run multiple deployments from post-sale design through go-live and stabilization

• Own the relationship with VP-level stakeholders throughout their deployment journey

• Turn messy client reality into clear plans and strategy - coordinate daily with engineering and sales, translating client needs into engineering priorities and deployment context into deal strategy

• Run user onboarding and training sessions; build the materials to support them throughout

• Convert pilots into full deployments. Keep stakeholders engaged - visits, gifts, whatever it takes to stay close

• Track usage across deployments - run reactivation sessions when engagement drops

Product

• The biggest lever long-term. Product revamps are always underway, and customers are pulling for more products than we ship today

• Own the cadence of what we sequence next: build, sell, deploy, keep sticky

• Relentlessly identify what creates the most customer value and translate it into product. Combine exceptional taste with technical fluency, so ideas become specific, buildable features

• Be aggressive about automation (including automating your own work)

Demos

• Own the demo flow with engineering as a shared resource. Excellent demos are a massive unlock. You’d ship prospect-specific and vertical demos (e.g. PVF, HVAC, Electrical, Auto, LBM) - helping to close $XXm in ARR

Hiring

• Document every process and lesson learned from deployments - then prepare to hire and build a team (FDE, SWE) underneath you that executes from these playbooks

• Always be hiring. Engineering capacity is a global constraint on sales

Example projects

• Take a $5bn distributor from signed contract to full go-live in 3 weeks - mapping their ERP data model, configuring our AI agents against their catalog, training their inside sales team, and managing the executive relationship throughout

• Build a demo environment that lets prospects see their own SKU data running through our system during a sales call - then iterate on it weekly based on close rates

• Notice usage dropping at a live customer, diagnose the root cause, and go on-site to fix it

• Write the PRD for a new product surface, ship it with engineering in two weeks, and deploy it to a customer in the third week

• Stand up internal tooling that lets the team delegate repetitive deployment tasks to coding agents

What we’re looking for

A sharp, technical operator who wants to be in the room where deals close and systems go live. Specifically:

• Product taste - especially on UI/UX, copy, AI failure modes

• Customer obsession - craves feedback, watches usage data maniacally

• Low ego - will do whatever it takes, no task too small

• Technical - can read a PR, navigate an ERP schema, and debug an integration without flinching. Comfortable using coding agents and picking up whatever new concepts the job demands

• Comfort in chaos - the role evolves as the company grows - this should energize you

Our Culture

• Focus. Accelerate industrial commerce. Everything else is noise

• Ownership. You build, deploy, and own outcomes

• Velocity. Ship fast. No red tape. We work 9-9-6

• Impact. Your work runs $Xbn+ customer operations

Compensation & Benefits

• Top-of-line compensation and equity

• Visa sponsorship - we will do everything in our power to get you to NYC

• No barriers - we cover relocation, team meals, and whatever tools or resources you need to get the job done

• Elite team - a small, intense group from the world’s best institutions. We’re obsessed with winning and have a lot of fun while making it happen