Deployment Engineer

Geekplus America Inc; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

GeekPlus America Inc. is seeking a Deployment Engineer to serve as the main liaison with project managers, supply chain specialists, service managers, suppliers, and customers.

You will coordinate all aspects of robotic system deployment and maintenance at customer sites, with a strong emphasis on hardware configuration, testing, and troubleshooting. The role requires deep understanding of hardware components and autonomous mobile robots, with travel up to 80% and remote work flexibility.

Qualifications

• Lead and mentor a team of contractors to ensure tasks are completed with right lead time and quality.
• Monitor contractor performance, productivity, and quality of work, addressing issues as they arise.
• Conduct onsite implementation project planning including scope of work, budget, schedule, and subcontracting services.
• Coordinate implementation plan with internal and external stakeholders, especially with supply chain on delivery schedules.
• Conduct thorough hardware inspections, quality control checks, and pre-deployment testing to identify and resolve potential issues.
• Prepare hardware environment for SIT, UAT and Performance Testing and participate in testing.
• Diagnose and resolve hardware-related problems, both remotely and on-site, to minimize downtime and ensure optimal robot performance.
• Document hardware-related issues, solutions, and best practices in a clear and organized manner.
• Stay up-to-date with latest advancements in autonomous robotics hardware and contribute insights.

Responsibilities

• Lead, manage, and mentor contractors to ensure tasks meet lead times and quality expectations.
• Monitor performance and address issues related to productivity and quality.
• Plan onsite implementation including scope, budget, schedule, and subcontracting.
• Coordinate with stakeholders, especially supply chain, on delivery schedules.
• Perform hardware inspections and pre-deployment testing to identify issues.
• Prepare hardware environment for SIT/UAT and testing activities.
• Diagnose hardware problems remotely or onsite to minimize downtime.
• Document hardware issues and solutions clearly for future reference.
• Provide trainings to customers, team members and service partners.

Skills

Contractor management

Team leadership

Hardware troubleshooting

Project planning

Communication skills

Travel readiness

Education

Bachelor's degree in electrical or mechanical engineering

Job description

Deployment Engineer

Remote Opportunity - Must be available for travel

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.

Life at GeekPlus

Plain and simple, we're a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and we're empowered to win. Our strength comes from our different backgrounds and perspectives.

The Job

As Deployment Engineer at GeekPlus, you'll be the primary point of contact with our project managers, supply chain specialists, service program managers, suppliers, and customers. You'll team with internal functions to understand all the details of the system configuration and site dynamics. You'll work with internal and external resources to coordinate all aspects of a Robotic Systems deployment and maintenance at a customer site. The ideal candidate will have a deep understanding of hardware components, systems, and troubleshooting techniques related to autonomous mobile robots. As the Field Engineer, you will play a critical role in] ensuring the successful deployment, maintenance, and optimization of our AMR fleet across diverse operational environments.

Responsibilities

• Lead, manage, and mentor a team of contractors, providing guidance, support, and clear expectations to ensure tasks are completed with right lead time and quality.
• Monitor contractor performance, productivity, and quality of work, identifying and addressing any issues that arise.
• Conduct onsite implementation project planning including scope of work, budget, schedule, and subcontracting services and merge with the master project plan.
• Manage implementation plan by closely communicating with internal and external stakeholders, especially with supply chain on delivery schedules.
• Conduct thorough hardware inspections, quality control checks, and pre-deployment testing to identify and resolve any potential issues.
• Prepare hardware environment for SIT, UAT and Performance Testing and participate in testing.
• Diagnose and resolve hardware-related problems, both remotely and on-site, to minimize downtime and ensure optimal robot performance.
• Document all hardware-related issues, solutions, and best practices in a clear and organized manner.
• Stay up-to-date with the latest advancements in autonomous robotics hardware and contribute insights to enhance the company's competitive edge. Able to quickly learn new products.
• Develop and provide trainings to customers, team members and service partners.

Requirements

• Ability to manage site implementation across teams including client's operations & IT teams and various site contractors.
• Experience of warehouse automation/manufacturing automation/electrical and mechanical installation.
• Exceptional oral and written communication skills.
• Ability to learn quickly and adapt in new complex issues and learn new technology on the go.
• Possess a positive can-do attitude, enthusiastic about learning and problem-solving.
• Proficiency in online collaboration tools, MS office suites.
• Ability to travel up to 80% + You'll be traveling to client sites majority of the time Monday-Friday.
• Ability to work without visa sponsorship.

Preferred

• Bachelor's degree in electrical engineering, mechanical Engineering, or 3-5 years of equivalent industry experience.
• PLC programming (preferably with Allen Bradley and Siemens PLCs) and HMI programming is a plus.
• Experience with Robotic Systems is a plus.
• Bilingual (English and Mandarin) is a plus.

GeekPlus is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation