Deployment Associate

Outtake Inc.; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

100% company-paid medical, dental, and vision insurance

Flexible PTO

Annual company retreats

Job summary

Outtake Inc. is seeking a Deployment Associate in New York to support customer pilots and monitor product performance. The role requires a keen eye for detail and a team-oriented mindset, aiming to enhance customer experiences and ensure product excellence.

Join a dynamic team dedicated to proactive product management and customer satisfaction, with opportunities for growth and learning in a fast-paced environment.

Qualifications

• Ability to dig into root causes.
• Notice and verify discrepancies before raising alarms.
• Willingness to understand technical and human aspects.
• Ability to document and communicate observations clearly.
• A collaborative approach to team dynamics.

Responsibilities

• Support senior Deployment leads during customer pilots.
• Monitor product performance across various channels.
• Conduct product health checks and validate decisions.
• Document insights to facilitate quick action.
• Participate in product reviews and ensure proactive measures.

Skills

Curiosity and persistence

Attention to detail

Eagerness to learn

Clear communication

Team-first mindset

Job description

About Outtake

Outtake exists to empower and facilitate trust for a digital-first world. Today, impersonation, fraud, AI-driven scams, and identity abuse spread faster than any security team can respond to. So we built something different: an agentic AI platform that proactively detects, monitors, and takes down impersonators, automating protection in hours, not weeks.

Built by ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake is designed for clarity, autonomy, and velocity. Our goal is ambitious: become the trust layer of the modern internet. And we intend to do it with a lean, dense, exceptionally talented team.

Outtake is backed by top-tier investors and operators who believe in our mission and our model. With strong financial footing and a long runway, we prioritize creating an environment where people can do the best work of their careers.

About You

Our Deployment team is the connective tissue between Sales, Engineering, and our customers. We make sure pilots run smoothly, product performance is flawless, and customer insights drive the roadmap.

The Deployment Associate role is an entry point into that work. You’ll support and learn from our senior Deployment team while building a 360° view of our product, customers, and data. Your job is to keep eyes on every corner of the product, spot trends and anomalies before customers do, and bring structured insights back to the team so we can stay two steps ahead.

Over time (think months, not years), you’ll grow into owning smaller accounts and driving more direct customer interactions. But from day one, your impact will come from your ability to notice what others miss, connect dots across data points, and help us deliver excellence through care, attention, and product feedback.

What you’ll need to bring

• Curiosity and persistence: you dig into “why” until you understand the root cause.

• Attention to detail: you notice when something doesn’t look right — and you verify before sounding the alarm.

• Eagerness to learn: you want to understand both the technical side of the product and the human side of our customer relationships.

• Clear communication: you can write up observations, explain them concisely, and highlight their impact.

• Team-first mindset: you’re here to help the team move faster, anticipate needs, and deliver excellence.

What You'll Achieve

• Shadow and support senior Deployment leads on customer pilots, onboardings, and post-sales care, learning our workflows end to end.

• Proactively monitor product performance across channels (TikTok, X, Instagram, Bluesky, YouTube, etc.) to catch issues before customers do.

• Run regular product health checks: validate agent decisions, spot anomalies, track pipeline flow, and flag unexpected changes.

• Connect dots between what you see in the product, what you hear from customers, and where the engineering team can improve the experience.

• Document and share insights in a way that helps the team act quickly — whether it’s a pattern in missed detections or a UI change that would save customers time.

• Participate in internal product reviews and triage sessions, learning how deployment feedback shapes engineering priorities.

• Think ahead: suggest checks, tests, or improvements that keep us proactive instead of reactive.

What success looks like

• You anticipate and address potential issues early, helping the Deployment team operate smoothly and avoid last‑minute disruptions.

• You surface insights that influence product decisions or customer outcomes.

• You develop a strong working knowledge of our product and deployment process, setting you up to own small accounts after a few months.

• Customers indirectly benefit from your work because the product feels polished, reliable, and ahead of their needs.

Bonus Points

• Exposure to SaaS or software products.

• Basic SQL or comfort learning lightweight data tools.

• Familiarity with social platforms or brand protection workflows.

Life at Outtake

• Office: We are an in‑person team (5 days a week, with flexibility as needed) working out of a stunning waterfront office in Brooklyn. Collaboration, speed, and clarity matter.

• Health: 100% company‑paid medical, dental, and vision for employees.

• Time Away: Flexible PTO. We trust adults to manage energy, not clock time.

• Culture & Team: Annual company retreats and regular in‑person events.

Outtake is an equal opportunity employer. We are committed to building a diverse, inclusive team.