Technical Account Manager

Outtake; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

100% company-paid medical, dental, and vision

Flexible PTO

Annual company retreats

Job summary

A tech-driven security firm based in Brooklyn is looking for a Technical Account Manager to enhance customer engagement and ensure successful platform deployment. The ideal candidate will have over 4 years of experience in customer-facing technical roles, with a strong ability to configure and troubleshoot systems. This role involves collaborating closely with sales and customers to drive adoption and monitor projects for potential improvements. The company values a supportive culture with comprehensive health benefits and flexible PTO.

Qualifications

• 4+ years of experience in customer-facing technical roles such as account management or solutions engineering.
• Strong technical aptitude with the ability to deploy and configure platforms.
• Experience working directly with enterprise customers and various stakeholders.

Responsibilities

• Partner with sales to understand customer goals and deliver tailored demos.
• Own customer environment deployment and post-sale technical execution.
• Serve as the primary technical point of contact for customers.

Skills

Customer-facing technical roles

Technical aptitude

Excellent communication skills

Organizational skills

Natural curiosity

Project implementation experience

Job description

Outtake exists to empower and facilitate trust for a digital-first world. Today, impersonation, fraud, AI-driven scams, and identity abuse spread faster than any security team can respond to. So we built something different: an agentic AI platform that proactively detects, monitors and takes down impersonators and automates protection in hours, not weeks.

Built by ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake is designed for clarity, autonomy, and velocity. Our goal is ambitious: become the trust layer of the modern internet. And we intend to do it with a lean, dense, exceptionally talented team.

About the Role

Outtake is looking for a Technical Account Manager to lead customer-facing engagements and ensure successful delivery from pilot to long-term adoption. In this role, you’ll live at the intersection of customer needs, product capabilities, and internal execution. If you’re customer-obsessed, like building trusted relationships, and are excited to roll up your sleeves technically, this role is for you.

Responsibilities

• Pre-sales execution: Partner with sales team to understand customer goals, gather technical requirements, support pilots, and deliver tailored demos
• Platform configuration: Own customer environment deployment and post-sale technical execution, including platform spin-up, prompt engineering, and configuration
• Technical POC: Serve as the primary technical point of contact for customers, managing expectations and guiding them through product capabilities and evolution
• Customer delight: Lead customer onboarding and enablement to drive adoption and monitor health signals to proactively identify risks, new revenue opportunities, and next steps
• Champion for scale: Capture and share customer insights, best practices, and recurring patterns to educate internal teams and improve product and process scalability

What you’ll need to bring

• 4+ years of experience in customer-facing technical roles such as account management, solutions engineering, or customer success
• Strong technical aptitude with the ability to deploy, configure, and troubleshoot platforms
• Experience working directly with enterprise customers, including a variety of technical and non-technical stakeholders
• Excellent communication skills with the ability to explain complex concepts clearly and confidently
• Highly organized and capable of managing multiple customer engagements at once
• Natural curiosity and genuine passion for product excellence and continuous improvement
• Willingness for occasional (~1-2x quarterly) travel to customer sites for check-ins and relationship-building

Bonus Points

• Hands-on agent experience: Exposure to setting up and configuring AI agents
• Experience at a fast-paced start-up: You’ve already cut your teeth at an early-stage start-up or other high growth environment
• Project implementation experience: Not only have you designed a program, but seen it through to fruition with detailed planning, execution, and outcome-tracking

Life at Outtake

Outtake is backed by top-tier investors and operators who believe in our mission and our model: a lean, dense, exceptionally talented team building a category-defining product. With strong financial footing and a long runway, we prioritize creating an environment where people can do the best work of their careers.

• Office: We are an in-person team (5 days a week, with flexibility as needed) working out of a stunning waterfront office in Brooklyn. Collaboration, speed, and clarity matter.
• Health: 100% company-paid medical, dental, and vision for employees.
• Time Away: Flexible PTO. We trust adults to manage energy, not clock time.
• Culture & Team: Annual company retreats and regular in-person events.