Deployment Architect New York Office

Hightouch; New York (NY); Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Equity compensation

Job summary

Hightouch seeks a Deployment Architect to own the full deployment and enablement lifecycle for customers. You will serve as the primary contact during deployment, translating requirements into actionable plans and ensuring seamless integration with customers' data infrastructure.

You will drive onboarding, design scalable deployment frameworks, and collaborate with Product and Engineering to resolve blockers while maintaining strong stakeholder relationships across data teams and business units.

Qualifications

• 5–10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software.
• Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture.
• Proven track record of managing complex technical implementations with clear communication to diverse stakeholders.
• Ability to tackle ambiguous customer problems and craft creative implementation paths.
• Experience creating scalable deployment processes across an organization.
• Excellence in technical project management handling multiple implementations.
• Strong presentation and facilitation skills for technical and business audiences.
• Bachelor's degree or equivalent experience.

Responsibilities

• Drive the onboarding process with the Account team to align technical execution with customer success goals.
• Design and optimize deployment frameworks that scale across customer segments and meet enterprise needs.
• Lead technical discovery sessions and workshops with customer data engineering teams and stakeholders.
• Create and maintain detailed deployment documentation including integration specs and data models.
• Develop and execute implementation plans that minimize time-to-value while ensuring robust solutions.
• Collaborate with Product and Engineering to identify and resolve blockers impacting customer success.
• Build relationships with technical stakeholders within customer organizations.
• Provide feedback to the engineering team to influence product development.
• Standardize and automate deployment processes to boost efficiency and satisfaction.

Skills

Data integration

APIs

Enterprise architecture

Technical implementation

Stakeholder communication

Project management

Technical leadership

Documentation

Education

Bachelor's degree

Tools

Data warehouses

ETL tools

Marketing technology

Job description

About The Role

As an Deployment Architect, you will be the force behind successful deployments at Hightouch. Working in close partnership with an account team and the Hightouch product team, you will own the full deployment and enablement lifecycle for Hightouch customers. You will be the primary point of contact for customers during deployment and are responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure.

In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the deployment lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.

What You’ll Do

• Drive the onboarding process for customers, working closely with the Account team to ensure alignment between technical execution and customer success objectives

• Design and optimize deployment frameworks that can scale across different customer segments while accommodating enterprise-specific requirements

• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders

• Create and maintain detailed technical documentation for deployments, including integration specifications, data models, and best practices

• Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions

• Partner with Product and Engineering to identify and resolve technical blockers that could impact customer success

• Build relationships with technical stakeholders within customer organizations

• Contribute to product development by providing feedback to our engineering team

• Standardize and automate implementation processes to increase team efficiency and customer satisfaction

What We're Looking For

• 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software

• Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture

• Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders

• The ability to tackle the most ambiguous customer problems (the "that can't be done" ones) and find a creative paths to successful implementation

• Experience creating and optimizing implementation processes that can scale across an organization

• Excellence in technical project management with ability to manage multiple concurrent implementations

• Strong presentation and facilitation skills with ability to command a room of technical and business audiences

• Experience working with data warehouses, ETL processes, and marketing technology is a plus

• Bachelor's degree (or equivalent experience)

The salary range for this position is $140,000-$180,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation.