Deployment Analyst / Contract / Remote

Motion Recruitment; United States; Remote; USD 68,000; Full time

Job summary

A global leader in retail is seeking a Network Deployment Analyst to manage network and telephony deployments across North America remotely. This role involves configuring hardware, coordinating with onsite technicians, and handling escalations to ensure seamless installation processes. Ideal candidates will have a strong IT background, effective communication skills, and the ability to navigate complex retail environments.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Preferred at least 4 years of IT experience and 2 years of networking experience.
• Proficient with Microsoft Office and advanced Excel features.
• Experience in project management or coordination is advantageous.

Responsibilities

• Coordinate deployment activities for North American Network/Telephony Store.
• Configure hardware and manage the inventory of networking equipment.
• Act as the point of contact for troubleshooting and escalation.

Skills

Communication

Analytical problem-solving

Self-motivated

Microsoft Office Applications

Multitasking

Adaptability

Technical learning

Education

BA/BS degree or equivalent work experience

Tools

PowerBI

Microsoft Excel

Telephony systems

Job description

Network Deployment Analyst / Contract / Remote

Network Deployment Analyst / Contract / Remote

Our client, a global leader in retail and apparel, is hiring for a contract Deployment Analyst. This is a fully remote role.

This position will support and implement network/telephony hardware/software deployments for the company's North America based stores remotely while managing onsite technicians.

Contract Duration: 6-Months

Required Skills & Experience

• Excellent verbal and written communication skills
• Analytical problem-solving skills and resourcefulness
• Must be self-motivated with the ability to work independently
• Proficient in Microsoft Office Applications with advanced knowledge of Microsoft Excel and PowerBI knowledge preferred – ability to use and create formulas, pivot tables, graphs, queries, macros
• Ability to act quickly and professionally to identify and multitask multiple priorities
• Able to deal with ambiguity and adapt to change
• Capable to learn technical and procedural store retail environment

Desired Skills & Experience

• A BA/BS degree or equivalent work experience is preferred
• At least 4 years of previous IT experience is preferred
• At least 2 year of networking experience is preferred – Routers, Switches, LAN/WAN, IP, Zoom Telephony systems
• Previous project management or coordination is preferred
• Field or other retail experience is desirable

What You Will Be Doing

Daily Responsibilities

• Point of contact (POC) for North American Network/Telephony Store Activity (Construction/Deployment/Break-Fix)
• Proactively coordinate with construction resources for implementation of stores networking and telephony
• Configure network and telephony hardware across US and Canada markets
• Order network and telephony circuits to meet deadlines and coordinate implementation
• Research, diagnose, resolve or escalate technical and procedural networking issues
• Address service level escalations and escalate unresolved issues per guidelines
• Utilize available resources for prompt resolution of inventory constraints
• Develop relationships with key Business Partners in all departments within responsibility areas
• Effectively identify, communicate, and mitigate risks to meet deadlines
• Financial tracking of all procured network hardware and services
• Management of shipping and receiving of warehouse activity
• Address service level escalations as required and drive to resolution
• Establish and maintain effective lines of communication with multiple vendors
• Engage in network escalations and troubleshooting with vendors

Reporting and Misc. Projects:

• Update and maintain various means of inventory/reporting management Excel/PowerBI/Smartsheet/other
• Summarize complex environment of many ‘moving parts’ with dependencies
• Track project status and effectively and actively report back to leadership
• Provide weekly status summary reports for network related activities and changes
• ORGANIZATION RELATIONSHIPS: Interface with all levels of IT, Store personnel, Brand Operations, Corporate Architecture and Construction and other IT and non-IT groups

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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