Deployed Support Specialist - 174460

Piper Companies; Quantico (VA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical insurance

Dental insurance

Vision insurance

401K

Tuition reimbursement

Sick leave

Job summary

Zachary Piper Solutions seeks a Deployed Support Specialist to provide VIP technical support within a DoD network environment, on-site in Quantico, VA. You will lead hardware/software deployment efforts and serve as the on-site resource for end-user support across the enterprise.

The role requires 3+ years in desktop or deployment support, experience with imaging and device support, and an active Secret clearance plus IAT II certification. Competitive benefits are included.

Qualifications

• 3+ years of desktop or deployment support experience.
• Experience with hardware deployment, imaging, and end-user device support.
• Active Secret clearance and IAT II certification.

Responsibilities

• Provide VIP/white-glove technical support for end users across the network.
• Deploy, configure, troubleshoot, and maintain computer hardware, software, and peripherals.
• Serve as the primary on-site resource for technology deployment initiatives and end-user support.
• Diagnose and resolve technical issues related to OS, applications, and connectivity.
• Coordinate with enterprise IT teams to rollout hardware and software solutions.

Skills

Desktop support

Deployment support

Help desk

Secret clearance

IAT II Certification

Tools

Security+ / CySA+

Job description

Zachary Piper Solutions is seeking a Deployed Support Specialist to support a company focused on enterprise IT operations and end-user technology services within a large-scale Department of Defense network environment. This position is on-site in Quantico, VA. The Deployed Support Specialist will provide VIP technical support and serve as the primary point of contact for hardware and software deployment activities across the enterprise network. Join a mission-critical team responsible for ensuring deployed personnel have reliable technology support wherever operations require.

Responsibilities for the Deployed Support Specialist include:

• Provide white-glove/VIP technical support for end users across an enterprise network environment
• Deploy, configure, troubleshoot, and maintain computer hardware, software, and peripheral devices
• Serve as the primary on-site resource for technology deployment initiatives and end-user support
• Diagnose and resolve technical issues related to operating systems, applications, and network connectivity
• Coordinate with enterprise IT teams to ensure successful rollout of hardware and software solutions

Required Qualifications for the Deployed Support Specialist include:

• 3+ years of experience providing desktop support, deployment support, or help desk services
• Experience with hardware deployment, software installation, system imaging, and end-user device support
• Strong troubleshooting, customer service, communication, and problem-solving skills
• Active Secret Clearance
• Active IAT II Certification (Securit+ or CySa+)

Compensation for the Deployed Support Specialist includes:

• Salary Range: $65,000 - $70,000 depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law