Departmental Manager-3, Internal Control Unit

State of Michigan; Lansing (MI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

The State of Michigan is seeking a manager to oversee the Vital Records Internal Control Unit, including the Changes and Maintenance sub-units, ensuring accurate, efficient handling of birth, death, and divorce records and related amendments.

The role involves developing policies, supervising staff, reviewing complex requests, and coordinating with local jurisdictions on Central Issuance and related services. Remote/hybrid work may be considered within Michigan.

Qualifications

• Possession of a bachelor's degree in any major.

Responsibilities

• Oversee the functioning of the Vital Records Internal Control Unit including Changes Sub-Unit and Vital Records Maintenance and Monitoring Sub-Unit.
• Develop and implement plans to improve accuracy and efficiency in responding to customer requests for changes or corrections to vital records.
• Review documentation, determine eligibility for establishment or changes of vital records, and make decisions on complex amendment requests.

Job description

This position is being reposted. If you've previously applied, you do not need to re-apply.

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.

This position will manage and oversee the functioning of the Vital Records Internal Control Unit which is comprised of the Changes Sub-Unit and Vital Records Maintenance and Monitoring Sub-Unit. This manager will oversee the development and implementation of plans for improving the Unit’s accuracy and efficiency in responding to customer requests for changes or corrections to birth, death and divorce records, and the establishment of delayed birth and death records. Directs the review of documentation and makes determinations related to customer eligibility for the establishment of vital records or corrections to a vital record, as well as makes decisions on difficult, complex and unusual amendment and change application requests. This supervisor will respond to inquiries on more complex aspects of Michigan’s vital record laws, rules, policies and procedures related to the release, establishment or changes of vital records. Develop and document policies and procedures for providing vital records customer services workflow. Ensure that confidential or identifying information utilized by unit staff are protected and all applicable policies and procedures for handling confidential or identifying information are followed. Establish and oversee the implementation of internal and statewide procedures for identifying, deterring and detect fraudulent activities involving vital records. Responsible for managing the policies and activities for providing vital records services consistently, accurately and efficiently throughout the state. Ensure that vital records are preserved consistent with vital record statutory requirements. Oversee or prepare responses to correspondence dealing with complaints, special inquiries, follow-up on requests or other problems. The supervisor will develop training programs when new legislation or technologies as introduced. This position will also assist with development and implementation of new projects that could include working with vendors offering solutions to our data needs and requirements. This position will also oversee the launch of Central Issuance to the local cities and counties to be able to issue state certified birth certificates. That consists of working with Management to assure that there is proper staffing as more jurisdictions come on board, overseeing training of both Vital Record and local jurisdictions, billing, audits, physical security and site visits.

To be considered for this position you must:

• Apply for this position online viaNEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employmentshould include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Failure to complete any of the above items may result in your application not being considered. See instructions for attaching files here: Instructions

Education

Possession of a bachelor's degree in any major.

Experience

Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.

Special Requirements, Licenses, and Certifications

Alternative experience qualifications of nonprofessional experience, previously identified by the appointing authority and approved by Civil Service, will be accepted as a substitute for the required classified, professional experience for the classification. The nonprofessional experience must be related to departmental programs and services that provide the required knowledge, skills, and abilities. Individuals appointed must possess the department-specific alternative experience for positions within that agency only.

Position Location/Remote Office:

The physical location of this position is 333 South Grand Avenue in Lansing, MI. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered. Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting, furniture, and utilities.

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

As a Condition of Employment:

This position requires successful completion of a background investigation and a criminal records check. If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.

The Department & Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

For information about this specific position, please email [e-mail]. Please reference the job posting number in subject line.

MDHHS is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.