Departmental Analyst

State of Michigan; Lansing (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Vision benefits

Dental benefits

Job summary

State of Michigan's Department of Insurance and Financial Services (DIFS) is seeking a Departmental Analyst to review consumer complaints and oversee licensee actions, ensuring statutory compliance. You will engage daily with consumers, licensees, legislative offices, and other state agencies to address concerns and provide clear guidance.

The role requires an analytical mind, strong communication skills, and the ability to translate complex statutes into consumer-friendly explanations, with a

Qualifications

• Bachelor's degree in any major.
• Ability to analyze statutes, policy forms, and translate into consumer-friendly formats.
• Strong written and verbal communication with diverse stakeholders.
• Ability to work independently and in teams to solve problems.

Responsibilities

• Review consumer complaints and licensee actions to ensure compliance with statutes.
• Communicate with consumers, licensees, legislative offices, and other state departments daily.
• Summarize complex information into clear, consumer-friendly formats.
• Collaborate with colleagues and management to address concerns raised in complaints.

Skills

Analytical mind

Written communication

Verbal communication

Policy analysis

Education

Bachelor's degree

Job description

This position is a two-year limited-term appointment that provides the full benefits offered to State of Michigan employees. Based on future business needs, this position may be extended or made permanent, but that is never guaranteed.

The Department of Insurance and Financial Services (DIFS) is seeking an individual to work in public service as a Departmental Analyst in the Office of Consumer Services. This position is an opportunity to build a lifelong career doing work that truly matters - helping to protect consumers and maintain public confidence in Michigan’s insurance and financial services industries.

In this position, you will be part of the Office of Consumer Services, which provides protection, assistance, and guidance to Michigan residents with questions concerning property, casualty, health and life insurance, annuities, and other financial services. The function of the position ensures the equitable treatment and consideration of consumers through the review and analysis of consumer complaints and the actions of DIFS’ licensees to determine compliance with statutes and policy language. This position will require you to communicate daily with consumers, licensees, legislative offices, and other state departments. Effective written and verbal communication is essential to ensure the concerns identified in consumer complaints are addressed.

Ideal candidates will have:

• The drive to serve the people of the State of Michigan and make a difference in an important role that supports Michigan individuals and businesses.
• The ability to thrive in a dynamic, collaborative, and high-tech environment while demonstrating sound professional judgement and decision-making.
• A curious and analytical mind capable of analyzing complex statutes, policy forms, and converting this information into an easy to understand, consumer friendly format.
• The ability to communicate clearly, concisely, and effectively both orally and in writing.
• The desire to work closely with colleagues and management to solve problems.
• The ability to work well both independently and within a team.

Other job features:

• Participation in webinars, conference calls, and employee development training.
• DIFS is looking for a team member who has an interest in helping others, who wants to learn and grow as a professional, and who wants to enjoy all the exciting things life in Michigan has to offer.
• This position provides competitive pay, retirement, health, vision, and dental benefits.

Note: The “Salary” listed above is a range, and the final salary is determined by the selected candidate’s education and experience.

Work Location:

This is an in-person position based in Lansing, Michigan, with the possibility for a hybrid work schedule where you would work from home up to three days per week, following a training period if approved.

Work must be performed in the State of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.

Licenses:

If you hold an active license issued by the Department of Insurance and Financial Services (DIFS), please note that it is considered a conflict of interest for DIFS employees to hold active licenses in the industries we regulate. If an offer of employment is made and accepted, it is required that DIFS issued license(s) held by the candidate will be surrendered.

DIFS is a Gold-Level Veteran-Friendly Employer, committed to recruiting, training, and retaining veterans and their spouses.

Education

• Possession of a bachelor's degree in any major.

Experience

Departmental Analyst 9

No specific type or amount is required.

Departmental Analyst 10

One year of professionalexperience.

Departmental Analyst P11

Two years of professionalexperience, including one year of experience equivalent to the intermediate (10) level in state service.

Departmental Analyst 9 - 12

Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.

View the job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalAnalyst.pdf