Outreach Coordinator

State of Michigan; Lansing (MI); Hybrid; USD 45,000 - 70,000; Full time

Job summary

The State of Michigan, Department of Insurance and Financial Services, is seeking an Outreach Coordinator in the Office of Consumer Services. This role focuses on educating consumers about insurance and financial services, including no-fault auto insurance, and delivering presentations statewide.

The ideal candidate will develop educational materials, communicate clearly, and travel to engage with stakeholders.

Qualifications

• Bachelor's degree in any major.
• Experience requirements vary by level; no specific amount is required for departmental analyst entry.
• Experience levels span multiple departmental analyst classifications with progression criteria.

Responsibilities

• Develop and implement educational programs on insurance and financial services.
• Draft consumer education materials and presentations on insurance topics.
• Travel to deliver presentations and engage with consumers and external groups.
• Serve as the office's primary resource for consumer education.

Education

Bachelor's degree in any major

Job description

The Department of Insurance and Financial Services (DIFS) is seeking an individual to work in public service as an Outreach Coordinator in the Office of Consumer Services. This position is an opportunity to build a lifelong career doing work that truly matters - helping to protect consumers and maintain public confidence in Michigan’s insurance and financial services industries.

The right candidate will support Michigan consumers by developing and implementing educational programs on insurance and financial services, including no-fault automobile insurance. As an Outreach Coordinator, you will serve as the office’s primary resource for consumer education and will work with DIFS’ Office of Communications to draft educational materials and presentations on insurance and financial topics. This role also requires travel to deliver presentations and engage directly with consumers and external stakeholder groups, representing the department and providing clear, accessible information on key issues.

Ideal candidates will have:

• The drive to serve the people of the State of Michigan and make a difference in an important role that supports Michigan individuals and businesses.
• The ability to thrive in a dynamic, collaborative, high-tech environment while demonstrating sound professional judgment and decision-making.
• A curious and analytical mind capable of analyzing complex statutes, policy forms, and converting this information into an easy to understand, consumer friendly format.
• The ability to communicate clearly orally, in writing, and in public speaking situations; the ability to develop compelling presentations.
• The desire to work closely with colleagues and management to solve problems.
• The ability to work well both independently and within a team.

Other job features:

• Participation in webinars, conference calls, and employee development training.
• DIFS is looking for a team member who has an interest in helping others, who wants to learn and grow as a professional, and who wants to enjoy all the exciting things life in Michigan has to offer.
• The State of Michigan has been named as one of America’s Best Employers For New Grads 2026.
• This position provides competitive pay, retirement, health, vision, and dental benefits.

Note: The “Salary” listed above is a range, and the final salary is determined by the selected candidate’s education and experience.

Work Location: This is an in-person position based in Lansing, Michigan, with the possibility of a hybrid work schedule where you would work from home up to three days per week, following a training period if approved.

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.

DIFS is a Gold-Level Veteran-Friendly Employer, committed to recruiting, training, and retaining veterans and their spouses.

Education

Possession of a bachelor's degree in any major.

Experience

Departmental Analyst 9

No specific type or amount is required.

Departmental Analyst 10

One year of professional experience.

Departmental Analyst P11

Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.

Departmental Analyst 9 - 12

Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.

View the job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalAnalyst.pdf