Department Systems Coordinator

Providence Health Plan Group; Mission Viejo, Northern (CA, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Providence Health Plan Group is seeking a Template Builder to support provider schedules throughout the Providence Clinical Network in Southern California. You will implement, maintain, and monitor provider templates, ensuring alignment with regional guidelines and access goals.

The role requires collaborating with healthcare professionals, refining scheduling processes, and addressing clinic needs across multiple platforms to optimize appointment availability.

Qualifications

• Bachelor's degree or equivalent in business/healthcare administration.
• 2 years of experience interacting with healthcare professionals.
• 2 years of experience with EPIC EMR applications.
• 2 years of related experience.

Responsibilities

• Implement, maintain, and monitor provider templates across the Providence Clinical Network.
• Investigate scheduling errors and make design recommendations to improve availability.
• Ensure access optimization and adherence to local/regional guidelines and objectives.
• Support template enhancements aligned with clinic needs and system platforms.

Skills

Healthcare collaboration

Education

Bachelor's degree in Business Administration / Healthcare Administration or related field

Tools

EPIC EMR

Job description

Description

The Template Builder position supports provider schedules across the Providence Clinical Network (PCN) Southern California service area, ensuring effective template management and schedule optimization for a diverse range of clinical specialties. This role plays a crucial part in enhancing appointment availability and streamlining the scheduling process while ensuring strategic organizational access goals are met throughout the region. The Template Builder is accountable for all template enhancement requests, ensuring compliance with both local and regional guidelines, as well as optimization standards. This position will ensure access optimization agreements are met, provider preferences are respected, and the unique operational needs of each clinic are addressed. Core responsibilities include implementing, maintaining, and monitoring provider templates, investigating errors, and making design recommendations to improve scheduling availability across all platforms.

Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them.

Required qualifications:

• Bachelor's Degree in Business Administration, Healthcare Administration, or related field or equivalent education/experience.

• 2 years of experience interacting with healthcare professionals, including physicians and all levels of healthcare staff.

• 2 years of experience with and demonstrated proficiency in EPIC EMR applications.

• 2 years of related experience.

Preferred qualifications:

• 2 years of experience in building or maintaining healthcare schedules.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more