Department Systems Coordinator

Providence Health & Services; Mission Viejo (CA); On-site; USD 45,000 - 70,000; Full time

Job summary

Providence Health & Services seeks a Template Builder to support provider schedules across the Providence Clinical Network in Southern California. You will implement, maintain, and monitor provider templates, optimize scheduling availability, and address clinic-specific needs while ensuring compliance with local guidelines.

Join a team committed to patient-focused care and operational excellence. The role requires collaboration with healthcare professionals and proficiency with EPIC EMR to

Qualifications

• Bachelor's degree or equivalent education/experience in a related field.
• 2 years interacting with healthcare professionals across roles.
• 2 years of experience with EPIC EMR applications.
• 2 years of related healthcare scheduling experience.

Responsibilities

• Implement, maintain, and monitor provider templates.
• Investigate errors and design improvements to scheduling availability.
• Ensure compliance with local and regional guidance and access goals.

Skills

Interacting with healthcare pros

Communication

Team collaboration

Education

Bachelor's Degree in Business Administration / Healthcare Administration / related field

Tools

EPIC EMR

Job description

Description

The Template Builder position supports provider schedules across the Providence Clinical Network (PCN) Southern California service area, ensuring effective template management and schedule optimization for a diverse range of clinical specialties. This role plays a crucial part in enhancing appointment availability and streamlining the scheduling process while ensuring strategic organizational access goals are met throughout the region. The Template Builder is accountable for all template enhancement requests, ensuring compliance with both local and regional guidelines, as well as optimization standards. This position will ensure access optimization agreements are met, provider preferences are respected, and the unique operational needs of each clinic are addressed. Core responsibilities include implementing, maintaining, and monitoring provider templates, investigating errors, and making design recommendations to improve scheduling availability across all platforms.

Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them.

Required qualifications:

• Bachelor's Degree in Business Administration, Healthcare Administration, or related field or equivalent education/experience.
• 2 years of experience interacting with healthcare professionals, including physicians and all levels of healthcare staff.
• 2 years of experience with and demonstrated proficiency in EPIC EMR applications.
• 2 years of related experience.

Preferred qualifications:

• 2 years of experience in building or maintaining healthcare schedules.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.

PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 451252

Company: Providence Jobs

Job Category: Clinical Operations & Support

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Day

Career Track: Technical/Skilled Support

Department: 7520 OTHER ADMIN MISSION

Address: CA Mission Viejo 26732 Crown Valley Pkwy

Work Location: Mission Heritage Medical Grp-Rheum & Infusion Ctr

Workplace Type: On-site

Pay Range: $33.05 - $51.30

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.