Administrative Assistant - Kelsey Seybold Clinic - Downtown at the Shops

UnitedHealth Group; Houston (TX); Sur place; USD 25 000 - 44 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Incentive programs

Equity stock purchase

401k plan

Résumé du poste

UnitedHealth Group, including the Kelsey-Seybold Clinic, offers a growth-oriented role supporting data processing and mail handling at Houston locations. You will enter and review data, process communications, and assist with QA tasks while ensuring accuracy and compliance.

The role fosters development across related positions within a nationally recognized healthcare organization. Ideal candidates have strong Excel/Word skills, 3+ years in customer service and QA, and can communicate clearly

Qualifications

• High School Diploma or equivalent required.
• 3+ years of customer service experience.
• 3+ years of experience with Excel, Word, Internet Explorer, and Edge.
• 1+ year of Quality Assurance experience.
• Experience operating office equipment (fax, scanners).
• Ability to understand databases including importing/exporting data.
• Ability to communicate technical concepts to technical and non-technical people.
• Proven excellent written and verbal communication skills.
• Flexibility to work overtime as needed.
• Detail-oriented with minimal supervision to meet regulatory guidelines.
• Strong organizational skills and ability to manage multiple tasks.

Responsabilités

• Enter, review, and validate data with a 99% accuracy goal.
• Process mail (faxes, emails, letters, and calls) into processing systems and obtain documents as needed.
• Review departmental reports and escalate issues and trends to management as needed.
• Sort, pick up, process, and distribute incoming mail from the local postal service.

Connaissances

Customer service

Data entry

Office software

Communication

Attention to detail

Formation

High School Diploma

Outils

MS Excel

MS Word

EPIC CRM

CMS MARx

Description du poste

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities:

• Ensure all data entry is entered, reviewed, and validated into the departmental processing system with an accuracy goal of 99%
• Process mail including faxes, emails, written correspondences, and calls into processing systems as well as request and add documents from members and providers as needed
• Review and analyze departmental reports and escalates issues and trends to management as needed
• Pick up, process, and distribute incoming mail from the local postal office in a timely manner

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or equivalent
• 3+ years of customer service experience
• 3+ years of experience with various applications to include: Excel, Word, Internet Explorer, and Microsoft Edge
• 1+ years of Quality Assurance experience
• Experience operating office equipment. (Fax Machine, Scanners)
• Ability to understand databases including importing and exporting of data
• Ability to communicate technical concepts to technical and non technical people
• Proven excellent written and verbal communication Skills
• Ability to be flexible, able to work overtime as needed
• Ability to be detail oriented, and work with minimum supervision to meet strict regulatory guidelines
• Proven solid organizational skills and ability to follow through with multiple tasks in a timely manner

Preferred Qualifications:

• Some college of technical school
• 3+ years of experience with ASO Commercial Products/Managed Care
• Experience with Medicare Guidelines
• Experience with EPIC CRM
• Experience CMS MARx system

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.