Department Support Assistant - Labor and Delivery - Nights

NorthShore University HealthSystem; Arlington Heights (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Department Support Assistant in Labor and Delivery. In this full-time role, you will be the welcoming face for patients and families, providing essential front desk coverage and support. Your expertise in Microsoft applications and outstanding customer service skills will be vital as you assist in managing departmental operations. This position offers a unique opportunity to contribute to a transformative healthcare experience for the community while enjoying comprehensive benefits and a supportive work environment.

Benefits

Annual Incentive Plan

Premium pay

Career Pathways

Medical, Dental, Pet and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Qualifications

• Proficiency with Microsoft applications and customer service skills required.
• Medical terminology knowledge and Epic experience preferred.

Responsibilities

• Provides front desk coverage and assists patients and family members.
• Collects and distributes department mail and manages supplies.

Skills

Microsoft applications proficiency

Customer service skills

Medical terminology knowledge

Epic experience

Job description

Hourly Pay Range:

$19.31 - $28.00 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Department Support Assistant - Labor and Delivery
• Location: Arlington Heights, IL
• Full time, 36 hours/week
• Hours: 7:00pm-7:30am, Every other weekend
• Required Travel: No

What you will do:

• Provides front desk coverage which includes answering and directing incoming calls
• Greeting patients and family members and provide assistance as needed
• Collecting and distributing department mail
• Performs related general duties such as monitoring and ordering supplies, submitting work orders, collating and assembling documents,

What you will need:

• Proficiency with Microsoft applications and other department related systems
• Highest level of customer service skills
• Medical terminology knowledge preferred
• Epic experience preferred
• Minimum of one year hospital experience preferred

Benefits:

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.