Department Supervisor I - AGP Registration

Cleveland Clinic; Stow (OH); On-site; USD 43,000 - 66,000; Full time

Job summary

Cleveland Clinic Akron General is seeking a Department Supervisor to support AGP Registration across Stow Health and Wellness Centers. You will supervise caregivers, manage scheduling and payroll, while driving performance against goals and metrics in a patient-first environment.

The role emphasizes strong communication, teamwork and problem-solving while partnering with the Akron General team to expand skills and take on new challenges daily.

Qualifications

• Supervise caregivers in daily operations of the assigned group.
• Provide leadership and training.
• Coordinate and provide orientation and education.
• Analyze workflow and procedures.
• Identify opportunities to improve procedures, speed and quality.

Responsibilities

• Supervise caregivers in daily operations of the assigned group.
• Maintain staffing levels.
• Approve and schedule paid time off and leave requests.
• Provide leadership and training.
• Coordinate orientation and education.
• Analyze workflow and procedures.
• Identify opportunities to improve procedures, processes and quality.
• Ensure cross coverage.

Skills

Supervision

Scheduling

Payroll

Training

Communication

Teamwork

EPIC experience

Education

High School Diploma or GED

Associate’s Degree

Tools

EPIC

Job description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic Akron General is looking to a Department Supervisor to their team who will support AGP Registration at Stow Health and Wellness Center as well as Green and Bath Health and Wellness Centers, as needed. As a Department Supervisor, you will supervise caregivers and the technical and administrative functions of the AGP Registration area. You will work on scheduling, staffing and payroll, all while ensuring caregivers are meeting their goals and metrics. This role requires an individual with strong communication and teamwork skills who is able to multitask, problem-solve and handle unexpected issues. While with the Akron General team, you will have numerous opportunities to expand your skills, explore additional roles and interact with new people every day.

A caregiver in this position works Monday-Friday from 8:00AM – 5:00PM, with bi-weekly on-call requirements.

A caregiver who excels in this role will:

• Supervise caregivers in daily operations of the assigned group.
• Maintain staffing levels.
• Approve and schedule paid time off and leave requests.
• Provide leadership and training.
• Coordinate and provide orientation and education.
• Analyze workflow and procedures.
• Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness.
• Ensure cross coverage.
• Develop an effective work team.
• Encourage and support morale building activities.
• Communicate with caregivers and provide orientation on policies.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of experience as a work leader, team lead or project manager OR one year of supervisory experience in a related field

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree
• EPIC experience
• Previous work experience in a medical facility
• Flexibility with scheduling
• Previous experience supervising direct reports

Physical Requirements:

• Requires standing and walking for extensive periods of time. Requires corrected vision and hearing to normal range.
• Requires dexterity sufficient to operate a computer.
• Will require the ability to operate various types of powered material handling equipment.
• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Physical Demand requirements are in excess of those for Light Work.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum Annual Salary: $43,200.00

Maximum Annual Salary: $65,880.00

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).