Coordinator Surgery Special Unit

Cleveland Clinic; Akron (OH); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

No weekends or holidays

Job summary

The Cleveland Clinic Akron General Urology and Pelvic Health Center seeks a Surgery/Special Unit Coordinator to manage all scheduled and unscheduled procedures, admissions and appointments, ensuring accurate data, efficient flow, and patient-centered care. You will act as a resource to department staff and coordinate with physicians and families to provide instructions and access to resources.

Hours are 8:00 a.m. – 4:30 p.m.

Qualifications

• High School Diploma or GED required.
• Experience with medical terminology and patient scheduling is a plus.
• Strong computer and data entry skills.

Responsibilities

• Coordinate scheduled and unscheduled procedures, admissions and appointments.
• Assist with patient data accuracy and CPT coding where applicable.
• Triage appointments based on diagnosis and physician specialty.
• Serve as liaison with admitting office for hospital reservations.

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Join the Cleveland Clinic team at Akron General Urology and Pelvic Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Urologists at Cleveland Clinic Akron General offer evaluation, consultation and treatment for a wide range of adult urologic issues, including urinary infections, female pelvic health issues, incontinence, kidney stones, infertility and cancer. A team of board-certified and fellowship-trained urologists from Cleveland Clinic’s Glickman Urological & Kidney Institute provides care at several convenient Akron-area locations such as Akron General Urology and Pelvic Health Center.

At Cleveland Clinic, exceptional patient experiences begin with seamless coordination. As one of the first hospitals in the nation to make outstanding customer service a cornerstone of our mission, we rely on dedicated coordinators to keep operations running efficiently. Your attention to detail, organizational skills, and commitment to patient-centered care will help ensure every patient receives timely, compassionate, and coordinated care throughout their treatment journey. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.

A caregiver in this position works days from 8:00 a.m. – 4:30 p.m. No Weekends or holidays.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensures accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience
• Knowledge of Microsoft Word and Excel applications
• Proficient in personal computers (PC) and general knowledge of PC-based systems and software

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).