Department Specialist II – Third Party Helpdesk

Albertsons Companies; Boise (ID); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly wages paid

Early wage access via Stream

Associate discounts

Health & financial well-being benefits

Paid time off

Career development and training

Inclusive work environment

Job summary

Albertsons Companies in Boise, Idaho is seeking a Third-Party Help Desk Department Specialist II to resolve Third-Party claim processing issues and support staff with billing procedures. You will troubleshoot, communicate clearly, and follow up to ensure accurate and compliant billing.

The role requires strong problem-solving, customer service, and knowledge of pharmacy billing processes, with shifts including evenings and Saturdays in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Licensed/certified pharmacy technician or minimum 2 years of retail pharmacy experience preferred.

Responsibilities

• Respond to pharmacy inquiries regarding Third-Party billing and ensure timely issue resolution.
• Document all calls in the proprietary call management system for tracking, escalation, and reporting.
• Act as a liaison between pharmacies and insurance plans to resolve billing issues.
• Work flexible shifts, including evenings and Saturdays.
• Interpret and respond to internal billing edits to ensure accurate, compliant claims.
• Troubleshoot billing and procedural issues and coordinate with internal teams as needed.

Skills

Customer service

Communication

NCPDP standards knowledge

Pharmacy software systems

Microsoft Office

Education

Licensed/certified pharmacy technician

Retail pharmacy experience (2+ years)

Tools

Pharmacy software systems

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in‑hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in‑hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Role Overview

The Third‑Party Help Desk Department Specialist II serves as a key resource for pharmacies, resolving Third‑Party claim processing issues and supporting staff with billing procedures. This role involves timely troubleshooting, clear communication, and effective follow‑up to ensure accurate and compliant billing.

Main Responsibilities

• Respond to pharmacy inquiries regarding Third‑Party billing and ensure timely issue resolution
• Document all calls in the proprietary call management system for tracking, escalation, and reporting
• Act as a liaison between pharmacies and insurance plans to resolve billing issues
• Work flexible shifts, including evenings and Saturdays
• Support departmental projects and participate in cross‑training
• Interpret and respond to internal billing edits to ensure accurate, compliant claims
• Troubleshoot billing and procedural issues and coordinate with internal teams as needed
• Navigate multiple applications simultaneously to locate or adjust billing information
• Manage workload effectively in a call center environment
• Identify insurance types and regulatory differences to prevent inaccurate or fraudulent billing and educate pharmacy teams
• Independently research answers using a large resource library
• Communicate clearly and professionally in both written and verbal formats

Education & Experience

We are looking for candidates who possess the following:

• High school diploma or equivalent required
• Licensed/certified pharmacy technician or minimum 2 years of retail pharmacy experience preferred

Skills & Qualifications

• Strong problem‑solving skills and attention to detail
• Excellent customer service and communication abilities
• Knowledge of Third‑Party processing and NCPDP standards preferred
• Familiarity with multiple pharmacy software systems a plus
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Ability to multitask, prioritize, and adapt to new systems
• Strong follow‑through and focus on issue resolution
• Positive, enthusiastic, and compassionate attitude

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:

ACI Values

A copy of the full job description can be made available to you.