Department Specialist II - Pharmacy System Support

Albertsons Companies; Boise (ID); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Access to earned wages via Stream

Associate discounts

Health and financial well-being (Med/D

Time off (vacation, holidays, sick pay

Training and career development

Inclusive work environment

Job summary

Albertsons Companies in Boise, ID is seeking a Pharmacy Systems Support role focusing on EPS operations and Tier 2 store support. You will collaborate with IT, test releases, and help implement EPS enhancements across stores.

The role requires strong problem-solving, excellent communication, and a solid understanding of Pharmacy Operations. A capable candidate will excel in a fast-paced retail pharmacy environment and contribute to customer service excellence.

Qualifications

• Must have knowledge of EPS pharmacy system and related processes.
• Strong problem-solving abilities and analytical thinking.
• Excellent verbal and written communication skills.
• Proficient with MS Office tools (Excel, Word, PowerPoint).
• Ability to multi-task and manage multiple priorities.
• Provide excellent customer service and support to store teams.
• Typing proficiency above 40 words per minute.
• Solid understanding of Pharmacy Operations.
• Active listening and effective communication with teams.

Responsibilities

• Provide Tier 2 business support to store teams using EPS.
• Serve as liaison to IT for Tier 2 and Tier 3 support.
• Test EPS releases and participate in development releases.
• Write and execute test plans; conduct user acceptance testing.
• Communicate program enhancements to store teams.
• Perform testing on EPS release cycles.
• Support other central areas on EPS functions.
• Demonstrate willingness to learn and develop EPS testing skills.

Skills

EPS operations

Problem solving

Verbal and written communication

MS Office tools

Multi-tasking

Customer service

Typing speed

Pharmacy operations knowledge

Listening skills

Education

High School diploma

Licensed Pharmacy Technician

Certified Pharmacy Technician

EPS knowledge (2+ years)

Tools

None

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main Responsibilities

Reporting to the Manager, Pharmacy Systems Support, this position is responsible for support and development functions within the Pharmacy Systems Department in Boise, ID. This includes, but is not limited to, performing Tier 2 business support to store teams running EPS, being a liaison to IT support at both the Tier 2 and Tier 3 level, testing EPS development releases, participating in development releases as part of a project team, capable of performing user acceptance testing on EPS, writing test plans, and miscellaneous other tasks as assigned by Pharmacy Systems team management.

• Customer Service
• Answer EPS Procedural Questions
• Troubleshoot Procedural questions vs. Software Errors
• Performing Tier 2 Business support via direct store calls, call escalations from the Tier 1 service desk, and from other central support areas.
• Communications with store teams regarding program enhancements.
• Perform testing on EPS release cycles
• Support other central support areas on EPS functions
• Must demonstrate competence and desire to assist store teams on many operational issues
• Must be able to handle projects with little to no direction.
• Must be able to handle negative feedback and turn it into a positive outcome.
• Demonstrates a willingness and ability to learn and develop strong EPS testing skills.
• Demonstrates a willingness and ability to learn how to effectively create comprehensive test plans that can be utilized by other team members.

We Are Looking For Candidates Who Possess The Following

• Must be proficient in the operations of EPS
• Problem solving skills
• Excellent verbal and written communication skills
• Familiar with Microsoft Office Tools such as Excel, Word, and Power Point
• Able to multi-task
• Must provide excellent customer service
• Should be able to type proficiently (greater than 40 words per minute)
• Must have a strong understanding of Pharmacy Operations
• Must have excellent listening skills

Preferred Skills

• High School diploma or equivalent.
• Licensed Pharmacy Technician.
• Certified Pharmacy Technician, tech specialist preferred, but not required.
• Must have knowledge of the EPS pharmacy application with a minimum of 2 years’ experience.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – ACI Values

A copy of the full job description can be made available to you.