Department Secretary

Brigham and Women's Faulkner Hospital; Boston (MA); On-site; USD 55,302,000 - 82,656,000; Part time

Job summary

Brigham and Women's Faulkner Hospital is seeking a department secretary to support the Non-Invasive Testing Department (NITD) across Autonomic Testing, Cardiac Stress Testing, EEG, EKG, PFT and Vascular Lab in a busy ambulatory setting.

You will handle front desk duties, schedule appointments, manage phone inquiries, and maintain confidential patient information while coordinating with scheduling teams. Onsite work in a fast-paced healthcare environment.

Qualifications

• Excellent customer service and communication skills.
• Experience with Microsoft Office 365 preferred.
• Professional and confidential telephone skills.

Responsibilities

• Provide secretarial support to Autonomic Testing, Cardiac Stress Testing, EEG, EKG, and related labs.
• Triage and schedule patient appointments; assist with registrations and troubleshooting.
• Maintain professional and confidential communication with scheduling departments.

Skills

Customer service

Communication

Multi-tasking

Telephone skills

Professional demeanor

Education

High School diploma or equivalent

Associate's degree (preferred)

Tools

Microsoft Office 365

Epic (EMR)

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryUnder the supervision of the Non-Invasive Testing Department (NITD) Director and Operations Manager, the department secretary performs a wide range of secretarial duties for the following NITD areas: Autonomic Testing; Cardiac Stress Testing; EEG: Echocardiography Lab; EKG; Pulmonary Function Testing; and Vascular Lab.QualificationsEducationHigh School Diploma or Equivalent required Associate's Degree preferredCan this role accept experience in lieu of a degree?Licenses and CredentialsExperienceNon-Invasive Testing: 1-3 years' experience in medical, customer service setting Non-Invasive Testing: 1-3 years of customer service experience in a healthcare setting preferredKnowledge, Skills and Abilities• Excellent customer service and communication skills• Experience with Microsoft Office 365 is preferred• Experience with Epic is preferred• Ability to multi-task and make decisions quickly as situations arise• Knowledge of standard office equipment• Professional and confidential telephone skills• Can troubleshoot registration errors and establish a professional relationship with various scheduling departmentsAdditional Job Details (if applicable)Remote TypeOnsiteWork Location1153 Centre StreetScheduled Weekly Hours0Employee TypePer DiemWork ShiftDay (United States of America)Pay Range$19.30 - $28.68/HourlyGradeSF1140At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.