Department Secretary

Mass General Brigham Incorporated; Northern (KY); Hybrid; USD 26,000 - 40,000; Full time

Job summary

Mass General Brigham Incorporated seeks a site secretary to support the Non-Invasive Testing Department at 1153 Centre Street. This role covers Autonomic Testing, Cardiac Stress Testing, EEG, EKG, Pulmonary Function Testing, and the Vascular Lab. Required is a High School Diploma or equivalent; an Associate's degree is preferred.

1-3 years in a healthcare customer-service setting is desirable. Excellent communication and multitasking skills are essential to ensure smooth patient registration and

Qualifications

• Education: High School Diploma or Equivalent required, Associate's Degree preferred.
• Licenses and Credentials: 1-3 years' experience in medical, customer service setting; healthcare setting preferred.
• Knowledge, Skills and Abilities: Excellent customer service and communication; able to multi-task and troubleshoot registration errors; professional telephone skills.

Responsibilities

• Provide secretarial support for the Non-Invasive Testing Department (NITD) areas.
• Assist with patient registration, scheduling, and related administrative tasks.
• Maintain confidentiality and professional relationships with scheduling departments.

Skills

Customer service

Communication

Multi-tasking

Telephone etiquette

Education

High School Diploma or Equivalent

Associate's Degree preferred

Tools

Microsoft Office 365

Epic

Job description

Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary

Under the supervision of the Non-Invasive Testing Department (NITD) Director and Operations Manager, the department secretary performs a wide range of secretarial duties for the following NITD areas:

• Autonomic Testing
• Cardiac Stress Testing
• EEG: Echocardiography Lab
• EKG
• Pulmonary Function Testing
• Vascular Lab

Qualifications

Education: High School Diploma or Equivalent required, Associate's Degree preferred. Can this role accept experience in lieu of a degree?

Licenses and Credentials: Experience in Non-Invasive Testing: 1-3 years' experience in medical, customer service setting. 1-3 years of customer service experience in a healthcare setting preferred.

Knowledge, Skills and Abilities

• Excellent customer service and communication skills
• Experience with Microsoft Office 365 is preferred
• Experience with Epic is preferred
• Ability to multi-task and make decisions quickly as situations arise
• Knowledge of standard office equipment
• Professional and confidential telephone skills
• Can troubleshoot registration errors and establish a professional relationship with various scheduling departments

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 1153 Centre Street
• Scheduled Weekly Hours 0
• Employee Type Per Diem
• Work Shift Day (United States of America)
• Pay Range $19.30 - $28.68/Hourly
• Grade SF1140

Benefits

• In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Culture and Values

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.