Department Secretary

Mass General Brigham; Boston (MA); Vor Ort; USD 26.000 - 39.000; Vollzeit

Zusammenfassung

Mass General Brigham's Brigham and Women’s Faulkner Hospital, Inc. seeks a Per Diem Unit Secretary in the Infusion Department.

You will perform a wide range of secretarial duties, answer clinic phones, take messages, and coordinate infusion appointments with the care team to support efficient patient flow. The role requires a High School Diploma or Equivalent, with an Associate’s or Bachelor’s degree preferred, and experience in a medical setting.

Qualifikationen

• Education requirement: high school diploma or equivalent; an associate or bachelor's degree is preferred.
• Experience in a medical setting is preferred (2–3 years).
• Proficiency with computer applications, especially Microsoft Office.

Aufgaben

• Answer clinic phones and retrieve messages promptly.
• Schedule patient infusion appointments with the care team and check patients in.
• Greet visitors and respond to patients and family needs.
• Support efficient operation of the infusion unit and coordinate with staff.

Kenntnisse

Interpersonal skills

Time management

Verbal communication

Written communication

Confidentiality

Ausbildung

High School Diploma or Equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

Jobbeschreibung

Site: Brigham and Women’s Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the supervision of the Director and as a member of the Infusion Department, the unit secretary performs a wide range of secretarial duties and coordinates department procedures to ensure professional and efficient operation of the department in providing quality patient care. The unit secretary performs the following duties, including but not limited to, answering clinic phones, retrieving messages and answering calls promptly, collaborating with health care team members and other departments to schedule patient infusion appointments and checking in patients for their appointments. The unit secretary must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to patients and families served on the unit. The unit secretary is responsible for greeting and receiving visitors, responding to needs of patients and family members and taking a proactive role in the efficient operation of the unit. The environment is busy and requires interaction with the health care team, patients and families in a confined space.

Per Diem shifts on Saturdays for Outpatient Infusion Center at Faulkner Hospital. 7am shift, for 8-10 hours.

Qualifications

Education High School Diploma or Equivalent required and Associate’s Degree preferred or Bachelor’s Degree preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in a medical setting 2-3 years preferred and Prior experience with Epic 1-2 years preferred Knowledge, Skills and Abilities - Proficient with using a computer and a range of computer applications; including Microsoft Office. - Demonstrates accuracy, thoroughness, and orderliness in performing work assignments with a strong attention to detail. - Self-motivated and creative in crafting new approaches to solve problems. - Diffuses potentially volatile situations in a skillful and proficient manner. - Excellent interpersonal skills and ability to work effectively with a diverse group of providers, patients, visitors, and hospital staff. - Discerning with sensitive and confidential nature of Psychiatry department; handles all matters with utmost discretion. - Adept time management skills; prioritizes urgency and meets fast-approaching deadlines in a sometimes challenging environment. - Displays professional verbal and written communication skills with patients, providers, and staff. - Flexible and adaptable to the evolving nature of the outpatient clinic. - Knowledge of medical terminology preferred. - Adheres to all I CARE Standards. - Mostly sedentary work; occasional walking and standing required.

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally

• Walking Occasionally
• Sitting Constantly
• Lifting Occasionally
• Carrying Occasionally
• Pushing Rarely
• Pulling Rarely
• Climbing Rarely
• Balancing Occasionally
• Stooping Occasionally
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Occasionally
• Gross Manipulation (Handling) Constantly
• Fine Manipulation (Fingering) Frequently
• Feeling Constantly
• Foot Use Rarely
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$19.30 - $28.68/Hourly

Grade

SF1140

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

EEO Statement

2810 Brigham and Women’s Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.