Administrative Technician (PT)

City of Durham; Durham (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

City of Durham is seeking an Administrative Support Clerk to provide front-desk service, handle program registrations, and process financial transactions. You will perform clerical duties, maintain files, and support department operations with accuracy and courtesy.

The role requires a High School Diploma or GED and about one year of admin experience. Proficiency in Word/Excel/PowerPoint and familiarity with ERP systems is preferred.

Qualifications

• High School Diploma or GED and 1 year of administrative support experience.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Experience with ERP systems and payroll processing is a plus.
• Excellent customer service and data-entry accuracy are essential.

Responsibilities

• Greet visitors, answer phones, and field questions about programs and policies.
• Direct calls and emails to the appropriate staff and relay messages.
• Register customers for programs and process program payments.
• Staff front desk and handle daily financial statements and cash drawer.
• Perform general office tasks (copying, scanning, filing, drafting reports).
• Support programs and special events and assist with projects as needed.
• Enter survey data, project summaries, and route details into databases.
• Schedule rooms, vehicles, and interviews; proofread and format documents.
• Address issues using Cityworks, Munis, and other systems and investigate errors.

Skills

Customer service

Phone etiquette

Written communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

ERP systems

Payroll processing

Job description

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Be a part of the innovative team driving economic prosperity in Durham. Our Office of Economic & Workforce Development helps ensure that Durham has a strong and diverse economy by helping commercial enterprises locate and grow, supporting entrepreneurs and their ventures, managing targeted revitalization projects, and preparing the local workforce for our businesses and industries. If you share our passion for shared economic prosperity and seek opportunities to serve and grow in your career, join our team!

This class is the first level in a four-level Administrative Support Series devoted to providing clerical and office support activities for City functions and staff, which includes administrative office coordination (such as processing budget, procurement, payroll, and human resources transactions), records management, printing/duplexing, and/or routine or specialized administrative support to senior staff and logistical support for programs. Incumbents perform standardized work following prescribed procedures and instructions. There is an established and specified routine to be followed, and decision-making is limited with minimal consequence on overall operations. As assigned work may include processing transactions and monitoring for completeness; maintaining files and records; answering phones; processing incoming and outgoing mail; and providing customer service.

Hourly Rate: $20.06 - $24.38

Workdays/Hours: Monday - Friday / 9:00 am - 3:30 pm

Position provides office and clerical support to the department, including customer service, entering registrations for programs, and performing financial transactions. Incumbent is responsible for staffing the front desk at the assigned facility, or a role with similar responsibilities and level of public interaction.

• Greets visitors, answers phones, and/or fields a wide variety of questions about programs, rentals, and policies.
• Directs calls and emails as appropriate to staff members, provides accurate information, and takes messages.
• Registers customers for programs.
• Assists customers with obtaining literature and promotional materials, and with completing forms.
• Maintains a cash drawer and completes daily financial statements.
• Performs general office functions using business machines, such as copying, faxing, scanning documents, assembling files, laminating documents, drafting reports, and distributing paperwork to staff members.
• Assists with programs in the field such as special events and marketing activities, and with special projects as needed.
• Enters Department survey information, project summaries, and route details into databases.
• Schedules meeting rooms, vehicles, and job interviews.
• Performs proofreading and formatting, creates forms and spreadsheets.
• Addresses reported problems using a variety of systems, such as entering service requests in Cityworks, checking the status of refunds in Munis, and/or investigating errors.
• Performs analysis of provided data sets, such as registrations or participation records.

KNOWLEDGE OF:

• Customer service principles.
• Best practices for handling personal information.
• Phone etiquette.
• Proper judgment for referring customers and questions to staff.
• Conflict management and diffusing confrontational situations.

SKILL IN:

• Interacting with the public and addressing individual customers attentively.
• Effective written and oral communication.
• Using business machines and software systems.
• Attention to detail in data entry and drafting.
• Responding accurately to inquiries.
• Attending to multiple tasks simultaneously.
• Handling money and basic mathematics.

• High School Diploma or GED, and 1 year of experience in administrative support.
• One (1) year of experience in administrative support.
• Valid North Carolina Class C Driver's License with a satisfactory driving record

• Basic computer skills; knowledge of Microsoft Word, Excel, and PowerPoint.
• Experience with ERP systems.
• Payroll processing experience.
• Experience with web-based administrative management, including web content editing, publishing, and routine website maintenance.