Department/Program Assistant I - ApprenticeshipNH

Ccsnh; New Hampshire; On-site; USD 36,000 - 52,000; Full time

Job summary

Community College System of New Hampshire (CCSNH) – ApprenticeshipNH SAEF grant team seeks an administrative professional to support coordination of apprenticeship programs. Responsibilities include handling inquiries, coordinating outreach, preparing materials, and maintaining documentation for reporting and data systems such as Banner, Trello, ApprentiScope, and Excel.

Requirements include a high school diploma (or GED) and at least three years of clerical experience; proficiency in Microsoft

Qualifications

• High school diploma or GED; additional education substituted for work experience.
• Three years of clerical/administrative experience, preferably with workforce development or career coaching.

Responsibilities

• Respond to phone and email inquiries and refer to appropriate team members.
• Provide information on Registered Apprenticeship Program to business partners and community organizations.
• Coordinate outreach events, job fairs, information sessions, and other activities.

Skills

Administrative support

Microsoft Office

Data entry

Communication

Education

High school diploma

Tools

Banner

Trello

ApprentiScope

Excel

Job description

Department Workforce Development

Office The Community College System of New Hampshire, System Office

Grant funded through June 30, 2029 (position is contingent upon renewed grant funding by the terms outlined by contract).

SCOPE OF WORK

Assists the ApprenticeshipNH SAEF Grant team in the support and coordination of the Community College System of NH’s (CCSNH) efforts to build Registered Apprenticeship Programs. Performs various administrative and technical duties such as coordinating outreach, assisting with event planning, tracking program materials and data, and conducting research. This position reports to the SAEF Grant Manager. Grant funded through June 30, 2029 (position is contingent upon renewed grant funding by the terms outlined by contract through June 30, 2030).

ACCOUNTABILITIES

• Responds to telephone and email inquiries and refers individuals to appropriate member of ApprenticeshipNH SAEF grant team. Provides interested business partners, potential applicants, and community-based organizations with information on Registered Apprenticeship Program (eligibility, accessibility and benefits for both business and participants).
• Uses computers for various applications, such as database management and Microsoft Office software.
• Assists in the coordination and planning of various outreach events, sector-based convenings, and coordinates participation in job fairs, information sessions, etc.
• Establishes work procedures, keeps track of the daily schedules and administrative support needs.
• Prepares conference, information session or event materials, such as flyers, folders, invitations. Responsible for maintaining, ordering, and distributing related marketing and event materials and general program supplies as needed.
• Sets-up and maintains documentation for all required reporting efforts and completes CCSNH forms in accordance with policy and procedures. Assists in tracking and editing employer information needed for USDOL Standards of Apprenticeship document.
• Composes, types, distributes, and maintains meeting notes, routine correspondence, reports such as presentations or expense, statistical, or monthly reports.
• Contributes to committees and work teams by conducting searches to find needed information on ApprenticeshipNH scope of work.
• Compiles and prepares specialized data related to the ApprenticeshipNH and SAEF grant initiative; input and monitor data in performance management/data tracking systems like Banner, Trello, ApprentiScope, and Excel spreadsheets.
• Reviews work done by others to check for correct spelling and grammar, ensuring that company format policies are followed, and recommends revisions.
• Complies with all college, system, state and federal rules and regulations.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Education: High school diploma, G.E.D. or its equivalent. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience : Three years' experience in a responsible clerical position, including administrative support preferably with career coaching or workforce development services.

Preferred Qualification(s)

Ability to provide administrative support to promote career development and training in programs in education, social science, business, or registered apprenticeship programs. Demonstrate experience providing administrative support for community engagement events and skilled in Microsoft Office programs (Word, Excel, PowerPoint, Access, outlook).

License/Certification : Valid driver's license, or access to transportation for statewide travel.

RECOMMENDED WORK TRAITS

Knowledge of modern office practices, procedures, and equipment. Knowledge of English, spelling and arithmetic. Knowledge of the procedures and practices involved in interviewing. Knowledge of office record keeping and reporting. Knowledge of the regulations pertaining to departmental programs. Knowledge of the principles and practices of public administration. Ability to gather, assemble, correlate and analyze facts and identify existing or potential problems. Ability to contribute to the development of sound operational procedures. Ability to exercise sound judgment in appraising situations and making routine decisions. Ability to follow specific instructions in gathering facts, data, or resources in organizing required information. Ability to make decisions based upon fact-finding interviews within the parameters of the rules and policies of the agency. Ability to present ideas clearly and effectively. Ability to establish and maintain effective working relationships with other employees and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by CCSNH.

The job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed, provided such duties are characteristic of that classification.